Principal Program/Project Management at AT&T

Dallas, Texas, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

TelecommunicationsIndustries

Requirements

Bachelor’s degree (BS/BA) preferred
Minimum of 7 years of related experience
Certification may be required in certain areas
Office presence of a minimum of 5 days per week (no relocation offered)

Responsibilities

Drive strategy development focused on customer experience and OPEX, including data- and AI-driven metric performance strategies, strategic pilots, and trials
Oversee projects from initiation through completion, ensuring timely delivery, adherence to budgets, and fulfillment of quality standards
Develop and maintain comprehensive project plans, schedules, resource allocations, and status reports
Foster regular communication with stakeholders, clients, and vendors; provide project updates, facilitate meetings (including strategic alignment meetings), and manage expectations
Coordinate with the Credit & Collections team in Finance (Gass and Harley teams) and other relevant CARE partners
Uphold quality standards by reviewing project deliverables, identifying, analyzing, and resolving issues or risks
Manage credits and adjustments, PCF, FDP, and follow up on site visit action items
Coordinate the evolution of systems, processes, and policies with relevant CARE partners for continuous improvement and alignment with strategic goals
Support processes related to resource management, data analysis, reporting, and team collaboration as required
Leverage broad business knowledge and strategic insight to solve complex problems, lead high-impact projects, design innovative business strategies, consult with senior leadership, influence executive decisions, mentor others, and work with minimal oversight

Skills

Project Management

Program Management

Strategy Development

Data-Driven Metrics

Stakeholder Management

Vendor Management

Risk Management

Quality Assurance

Resource Allocation

Scheduling

Customer Experience

OPEX

AT&T

Telecommunications services including wireless and broadband

About AT&T

AT&T provides telecommunications services, including wireless communications, broadband internet, and digital television, primarily in the United States. Its 5G network offers faster data speeds and more reliable connections, although availability can vary. The company caters to both individual consumers and businesses, offering various subscription plans that include options for unlimited data and bundled services that combine internet, TV, and phone. AT&T generates revenue mainly through subscription fees, device sales, and its streaming service, DIRECTV STREAM, which adds to its diverse offerings. In a competitive market, AT&T distinguishes itself with its extensive service range and strong brand presence.

Dallas, TexasHeadquarters

1876Year Founded

$43.3MTotal Funding

IPOCompany Stage

Consumer Software, EntertainmentIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Paid Parental Leave

Adoption Assistance

Disability Insurance

Life Insurance

Employee Assistance Programs

Wellness Program

Employee Discounts

Risks

The customer service guarantee may increase financial liabilities due to compensation for outages.

A recent data breach could damage AT&T's reputation and lead to customer churn.

Resistance to replacing landlines may impact customer retention and satisfaction.

Differentiation

AT&T offers a unique customer service guarantee, setting it apart from competitors.

The company is expanding its fiber network, enhancing broadband offerings in underserved areas.

AT&T's 'Phone-Advanced' device aligns with the trend of replacing traditional landlines.

Upsides

AT&T's fiber network expansion could provide a competitive edge in broadband services.

The new customer service guarantee may attract customers from competitors lacking similar assurances.

Collaboration with The Arc enhances AT&T's brand image through corporate social responsibility.

Land your dream remote job 3x faster with AI

Try Jobo Free