[Remote] Principal Program Manager, Talent Management at Twilio

Australia

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Communications, HRIndustries

Requirements

12+ years of experience in program management, organizational effectiveness, or related fields, with demonstrated success leading enterprise-scale people or talent initiatives
Expertise in translating complex strategies into operational plans with measurable outcomes
Proven ability to influence across senior leadership levels and navigate ambiguous environments

Responsibilities

Shape and lead the end-to-end design, integration, and execution of global Talent Management initiatives that advance skills-based strategy, retention of top talent, and high-performance culture
Define scalable frameworks, tools, and governance approaches that ensure consistency, quality, and measurable impact across programs
Anticipate future business and talent needs; propose new methodologies and solutions that increase organizational readiness and agility
Partner with senior business and People leaders to align talent programs with company strategy and drive adoption across organizations
Synthesize input across functions to ensure alignment, mitigate risks, and accelerate decision-making for complex, cross-company initiatives
Represent Talent Management in enterprise forums, providing expertise and thought leadership on program design, change management, and talent strategy
Develop and implement structured change management plans for major initiatives; assess organizational readiness and design tailored enablement strategies that build understanding, confidence, and sustained behavior change
Create and deliver communications, enablement resources, and learning experiences that increase engagement and transparency
Oversee all phases of program execution: defining scope, success metrics, timelines, and interdependencies
Manage resources and risks to ensure commitments are met; track and report progress and impact to executive stakeholders using data-driven insights
Partner with People Insights and HR Tech teams to ensure measurement and reporting mechanisms capture business outcomes

Skills

Program Management

Talent Management

Change Leadership

Strategic Planning

Framework Design

Governance

Stakeholder Alignment

Leadership Development

Employee Retention

Performance Culture

Twilio

Cloud communications platform for developers

About Twilio

Twilio provides a cloud communications platform that enables developers to add various communication features like voice, messaging, video, and email to their applications. By using Twilio's APIs, developers can easily integrate these functionalities into their software, allowing for seamless communication with users. What sets Twilio apart from its competitors is its flexible pay-as-you-go pricing model, which charges clients based on their actual usage, making it suitable for businesses of all sizes, from startups to large enterprises. The company's goal is to empower businesses across different industries, such as healthcare, finance, retail, and education, to enhance their communication strategies and improve customer engagement.

San Francisco, CaliforniaHeadquarters

2008Year Founded

$243.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Vacation: Twilio offers generous annual time off in all countries for you to enjoy.

Healthcare: We are dedicated to helping our employees live longer and healthier lives through comprehensive health programs.

Retirement: Twilio cares about your retirement! We offer programs to help our employees plan for their retirement needs.

Family leave: At Twilio we recognize the importance of family. We offer generous maternity, paternity, and adoption leaves, as well as family medical care leave.

Earn your stripes: Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e‑books for continued learning and education.

Catered meals: We provide a variety of snacks, drinks, and catered meals in each of our locations.

Risks

End-of-life for Programmable Video tool may lead to customer dissatisfaction.

Layoffs of 295 workers could decrease morale and affect service quality.

Engagement with Qatalyst Partners suggests potential internal conflicts and strategic shifts.

Differentiation

Twilio integrates voice, video, messaging, and email into applications, enhancing communication capabilities.

The pay-as-you-go pricing model offers flexibility and scalability for businesses of all sizes.

Twilio's APIs enable developers to build and scale communication solutions efficiently.

Upsides

Acquisition of SendGrid enhances Twilio's email API offerings, boosting market share.

Collaboration with Jack Henry strengthens Twilio's presence in the financial services sector.

Partnership with CareNote expands Twilio's reach into specialized markets like pastoral care.

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