Principal Product Support Engineer, Level 4 (Clearance Required - Secret), Oklahoma, Dallas or Houston, TX at Hewlett Packard Enterprise

Oklahoma City, Oklahoma, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

Technology, Federal, Cloud ComputingIndustries

Requirements

U.S. citizenship
Active Secret clearance (Security or higher)
Hands-on proficiency across multi-cloud (AWS, Azure, Google Cloud), virtualization (VMware ESX), Kubernetes, and related infrastructure platforms
Mastery across all supported platforms, infrastructure, and technologies
Outstanding problem-solving abilities and proven track record in mission-critical environments
Ability to work hybrid (remote/telework with on-site at customer locations in Oklahoma, Dallas, or Houston, TX)
Flexible to work evenings/weekends at customer site when needed
Willingness to travel up to 25% to Montgomery, AL or Oklahoma

Responsibilities

Serve as top-tier escalation point for complex technical issues in HPE Private Cloud after level 3 support
Lead in-depth troubleshooting across multi-cloud, virtualization, and infrastructure platforms
Collaborate with BU engineering teams and managed services to resolve systemic issues, develop critical patches, and enhance products
Analyze, identify, and architect solutions for recurring or complex customer issues, ensuring permanent resolution and knowledge transfer
Demonstrate mastery as subject matter expert for internal teams and federal customers
Develop and review automated solutions using DevOps principles, CI/CD pipelines, and Infrastructure as Code
Lead compliance efforts for DISA STIGs and federal standards, ensuring audit readiness and system hardening
Mentor and guide technical support engineers, sharing expertise and best practices
Work closely with federal customer stakeholders to understand needs, translate requirements, and deliver solutions (customer-facing role)
Engage with product management, engineering, and BU teams to influence and prioritize fixes, enhancements, and updates
Define, refine, and improve operational processes and technical documentation

Skills

Private Cloud

Troubleshooting

Technical Support

Product Enhancements

Patches

Problem-Solving

HPE Enterprise

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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