Principal Product Support Engineer, Level 4 (Clearance Required - Secret), Oklahoma, Dallas or Houston, TX at Hewlett Packard Enterprise

Oklahoma City, Oklahoma, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

NoVisa

Technology, DefenseIndustries

Requirements

U.S. citizenship
Active Secret clearance (Security or higher)
Hands-on proficiency across multi-cloud (AWS, Azure, Google Cloud), virtualization (VMware ESX), Kubernetes, and related infrastructure platforms
Mastery across all supported platforms, infrastructure, and technologies
Outstanding problem-solving abilities with a proven track record in mission-critical environments
Ability to work hybrid (remote/telework with on-site at customer locations in Oklahoma, Dallas, or Houston, TX)
Flexible to work evenings and/or weekends at customer site when needed
Willingness to travel up to 25% to Montgomery, AL or Oklahoma

Responsibilities

Serve as the top-tier escalation point for the most challenging technical issues within HPE Private Cloud and related technologies after escalation past level 3 support
Lead in-depth troubleshooting across multi-cloud, virtualization, and infrastructure platforms
Collaborate directly with BU engineering teams and managed services personnel to drive resolution of systemic, high-impact issues and develop critical patches and product enhancements
Analyze, identify, and architect solutions for recurring or complex customer issues, ensuring permanent resolution and knowledge transfer
Demonstrate mastery across all supported platforms, acting as the subject matter expert for internal teams and federal customers
Develop and review automated solutions leveraging DevOps principles, CI/CD pipelines, and Infrastructure as Code
Lead compliance efforts for DISA STIGs and other federal standards, ensuring audit readiness and system hardening
Mentor and guide technical support engineers, sharing expertise and ensuring best practices
Work closely with federal customer stakeholders to understand business needs, translate requirements, and deliver innovative technical solutions (customer-facing role)
Engage regularly with product management, engineering, and BU teams to influence and prioritize product fixes, enhancements, and updates
Define, refine, and continuously improve operational processes and technical documentation

Skills

Key technologies and capabilities for this role

Private CloudTroubleshootingTechnical SupportProblem-SolvingHPE ProductsFederal SystemsSecret Clearance

Questions & Answers

Common questions about this position

Is this a remote position?

This role is designated as ‘Remote/Teleworker’, meaning you will primarily work from home, but it is a hybrid role with on-site work required at customer locations in Oklahoma, Dallas, or Houston, TX, and up to 25% travel to Montgomery, AL or Oklahoma.

What security clearance is required for this role?

U.S. citizenship and an active Secret clearance (Security or higher) are required.

What technical skills are needed for this position?

The role requires hands-on proficiency across multi-cloud platforms (AWS, Azure, Google Cloud), virtualization (VMware ESX), Kubernetes, and outstanding problem-solving abilities in mission-critical environments.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what’s next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What makes a strong candidate for this Principal Product Support Engineer role?

A strong candidate is a master-level technical authority with proven experience resolving the most complex issues in HPE Private Cloud environments after level 3 escalation, hands-on expertise in multi-cloud and virtualization technologies, and the ability to collaborate with engineering teams on product enhancements.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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