Principal Product Manager - Wallet at ID.me

Mountain View, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Digital Identity, Government, Healthcare, FinanceIndustries

Requirements

Experience leading product strategy and execution for complex applications, particularly in identity, wallet, or credential management
Deep knowledge of NIST 800-63 standards, including AAL2 authentication and IAL2 credential issuance/lifecycle
Ability to balance secure credential management, user experience, regulatory compliance, and interoperability
Strong cross-functional collaboration skills with engineering, design, risk/fraud, and platform teams
Expertise in analytics, KPIs, and feedback loops for product adoption and engagement
Understanding of regulatory requirements (e.g., HIPAA, PCI, NIST 800-63-4) in sectors like healthcare, finance, government

Responsibilities

Define and own the vision and roadmap for the ID.me Wallet as the central hub for identity and credentials
Own the design and implementation of AAL2 authentication in the IdP and IAL2 credential issuance/lifecycle in Wallet, ensuring compliance and certification readiness
Ensure members can easily add, manage, and present credentials (legal IDs, professional licenses, healthcare and financial proofs)
Deliver a member-first UX for Wallet across web and native apps, balancing ease of use, security, and regulatory compliance
Integrate Wallet into login, MFA, account recovery, and re-verification flows; ensure fallback options minimize lockouts
Design Wallet experiences for permissioning data to partners, with transparency and control for members
Partner with Platform PMs (Graph, Devices, Credentials) to ensure Wallet seamlessly consumes platform resources; partner with Domain Apps teams to ensure Wallet flows work across vertical use cases
Embed regulatory requirements (HIPAA, PCI, NIST 800-63-4) into Wallet experiences; collaborate with Risk/Fraud to prevent abuse
Define KPIs for Wallet adoption, engagement, credential usage, and trust; instrument Wallet for analytics and build continuous feedback loops
Evangelize the Wallet strategy internally and externally

Skills

Product Strategy

Digital Wallet

NIST 800-63

AAL2

IAL2

Credential Management

Identity Provider

Secure Authentication

Identity Verification

ID.me

Digital identity verification for secure access

About ID.me

ID.me provides a platform for digital identity verification, allowing individuals to prove and share their identity online. Users create a verified digital identity that can be used to access various services and discounts from partner companies. This process helps businesses ensure that only eligible individuals receive specific offers, which reduces fraud and enhances security. ID.me primarily serves military personnel, first responders, students, teachers, nurses, medical professionals, and government employees, making it particularly valuable in sectors like e-commerce, healthcare, government services, and education. Unlike its competitors, ID.me focuses on building trust between businesses and customers by offering a streamlined verification process that complies with regulatory requirements. The company's goal is to simplify identity verification while providing secure access to services and discounts.

McLean, VirginiaHeadquarters

2010Year Founded

$279.5MTotal Funding

SERIES_DCompany Stage

Government & Public Sector, Cybersecurity, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

401(k) Company Match

401(k) Retirement Plan

Parental Leave

Employee Assistance Program

Pet Insurance

Travel Assistance Program

Wellbeing and Childcare Discounts

Referral Bonus

Learning and Development Benefit

Risks

Increased competition from new digital identity startups threatens ID.me's market share.

Privacy concerns and regulatory scrutiny could impact ID.me's data handling practices.

Technical challenges in scaling video chat services may lead to customer dissatisfaction.

Differentiation

ID.me is the only provider offering video chat for identity verification.

The company serves diverse sectors, including government, retail, and healthcare.

ID.me's platform is NIST 800-63-3 IAL2/AAL2 conformant, ensuring high security standards.

Upsides

ID.me's valuation increased to $1.8 billion, showing strong investor confidence.

Partnerships with government agencies enhance ID.me's credibility and market reach.

The growing demand for digital identity verification boosts ID.me's market potential.

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