Director, GTM Technology & Operations
Harvey$217,000 - $293,000/year
Full Time
Senior (5 to 8 years)
Principal Process Manager - ATM & Cash Operations (Hybrid) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- High School Diploma, GED, or Equivalent Certification
- At least 2 years of Project or Process Management Experience
- At least 1 year of experience using Google Suite or Microsoft Office
- Preferred Qualifications
- Bachelor’s Degree or military experience
- 3+ years of experience in Process Management
- 1+ years of experience in Compliance or Risk Management
- Six Sigma, Lean, or PMP Certification
Responsibilities
- Develop subject matter expertise of processes connected to internal and external systems leveraged across the ATM & Cash environment
- Identify issue trends to mitigate potential risks and strengthen process stability
- Identify and implement process improvements driving issue resolution/risk mitigation activities
- Lead and own oversight of smaller process improvement work and collaborate with teammates on larger initiatives
- Collect data and information and use analytics and reporting to provide transparency to senior leadership and executives
- Track and resolve process breakdowns
- Influence well-managed process changes to address process inefficiencies
- Understand customers’ needs of the process and drive process improvements
- Develop and maintain formal process documentation including procedures and process flow diagrams
- Act as a subject matter expert to effectively partner with project customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
- Provide operational oversight and workflow coordination
- Act as an escalation point within the team
- May lead a team, support leadership and/or direct others on projects and initiatives
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for this position?
The minimum and maximum full-time annual salaries for this role are listed below, by location, but specific figures are not provided in the job description.
Is this role remote or hybrid, and what are the expectations?
This is a hybrid role where you will be expected to spend 3 days per week working in the office and the remainder of the week working virtually.
What are the basic qualifications for this role?
Basic qualifications include a High School Diploma, GED, or Equivalent Certification, at least 2 years of Project or Process Management Experience, and at least 1 year of experience using Google Suite or Microsoft Office.
What kind of team environment can I expect in this role?
You will be part of a smart, talented team responsible for creating and enhancing processes, and the role seeks dedicated, disciplined process professionals who excel in a team environment.
What preferred qualifications will make my application stand out?
Preferred qualifications include a Bachelor’s Degree or military experience, 3+ years of experience in Process Management, 1+ years of experience in Compliance or Risk Management, and Six Sigma, Lean, or PMP Certification.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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