ServiceNow is seeking a Customer Outcomes Platform Architect to join their Customer Outcomes team. This advisory role focuses on helping customers establish a strong technical foundation in the ServiceNow Platform and design solutions that drive business outcomes. The role involves guiding customers and partners on best practices for instance strategy, technical governance, core data, integrations, and overall platform health. This is a consultative position that does not involve direct configuration but rather advising and guiding resources. The role interfaces with customers at various levels, including executives, platform owners, enterprise architects, and development teams.
ServiceNow, founded in San Diego, California in 2004 by Fred Luddy, is a global market leader in AI-enhanced technology. They serve over 8,100 customers, including 85% of the Fortune 500®, with an intelligent cloud-based platform that connects people, systems, and processes to improve how organizations work.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.