Principal Platform Architect- Public Sector

Architects will guide customers through their digital transformation journey, provide thought leadership, best practices, and expert guidance to ensure customers achieve long-term value from the ServiceNow platform. They will engage with senior stakeholders, ensuring alignment between business objectives and technology solutions, and scale ServiceNow expertise across internal and external teams. Responsibilities include establishing strong governance frameworks, reducing technical debt, and enabling scalable solutions to help customers optimize their platform strategy while maintaining agility and long-term sustainability. Specifically, they will act as an expert across an assigned term of contracts, providing architectural guidance, technical governance, and best practices on ServiceNow’s largest and most strategically important accounts. They will build strong relationships with customer technical and business leaders, collaborate with GTM, Delivery, and other joint teams, and serve as an active contributor of leading practices, standards, and thought leadership related to the ServiceNow platform. Additionally, they will provide input to the ServiceNow product strategy team to steer the product roadmap, guide ServiceNow, partner, and customer employees on delivering solutions based on the designed technical architecture for long-term success, and accelerate platform adoption and improve customer outcomes through a portfolio of services.