Transfer Pricing Senior Associate
NielsenSalary not specified
Full Time
Senior (5 to 8 years)
Principal Operations Coordinator - Wire Authentication (Essential Onsite) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Banking, Financial ServicesIndustries
Requirements
- High School Diploma, GED, or equivalent certification
- At least 2 years of experience in banking or in the financial industry
- At least 3 years of customer service or contact center experience
- At least 1 year of experience using Microsoft Office or Google Suite
- Essential onsite attendance (Tuesdays, Wednesdays, and Thursdays); work from home Mondays and Fridays
- Schedule: Monday - Friday, 9:00am - 5:30pm EST
Responsibilities
- Completes daily inbound and outbound phone calls to customers
- Executes the review and approval of wire payment requests on behalf of the Enterprise, supporting Commercial, Small Business, Consumer, and Internal Partners
- Researches and resolves a wide variety of issues and queries using independent judgment with little or no assistance
- Follows direction and executes tasks efficiently following procedures and meeting regulatory and customer experience requirements
- May make effective independent decisions, when necessary
- Works with management to identify process improvements
- Contributes in project settings in a limited capacity
- Investigates and resolves customer issues with little or no assistance
- Provides support to customer-facing associates for international and domestic wires
- Provides a positive customer experience
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for this Principal Operations Coordinator role?
For the Richmond, VA location, the salary range is $56,800 - $64,800. Candidates in other locations will be subject to the pay range for that location, with the actual offer reflected in the offer letter.
Is this role remote or onsite, and what is the schedule?
This is an essential onsite position requiring attendance Tuesdays, Wednesdays, and Thursdays, with work from home allowed on Mondays and Fridays. The schedule is Monday - Friday, 9:00am - 5:30pm EST.
What are the basic qualifications for this position?
Basic qualifications include a High School Diploma, GED, or equivalent, at least 2 years of experience in banking or the financial industry, 3 years of customer service or contact center experience, and 1 year using Microsoft Office or Google Suite.
What benefits does Capital One offer?
Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits.
What makes a strong candidate for this Principal Operations Coordinator role?
Preferred qualifications include at least 3 years in banking or financial industry, 2 years using Microsoft Office or Google Suite, and 4 years of customer service or contact center experience, along with the ability to research issues independently and contribute to process improvements.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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