ServiceNow

Principal Observability Architect

Orlando, Florida, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, SaaSIndustries

Requirements

The Principal Observability Architect must have experience leading the strategic architecture, evolution, and operationalization of a modern, multi-tenant Observability Platform-as-a-Service (OPaaS) for hybrid on-prem and cloud-native SaaS products. They should be skilled in architecting cloud-agnostic, federated observability platforms supporting real-time monitoring, advanced telemetry pipelines, and AI-powered insights. Experience with Kubernetes, service meshes, serverless components, VictoriaMetrics, Prometheus, Grafana, Alertmanager, Cribl Stream and Edge, VictoriaLogs, OpenTelemetry, and AI/ML for observability is required. Familiarity with integrating alerting and incident response tools like PagerDuty, Slack, and ServiceNow, as well as CI/CD workflows (GitHub Actions, GitLab CI), is also necessary.

Responsibilities

The Principal Observability Architect will lead the architecture and roadmap for a multi-region, multi-cloud, multi-tenant observability platform, designing near real-time telemetry ingestion pipelines with low-latency guarantees. They will define observability blueprints including telemetry SLAs, data contracts, tenant data isolation, and cost-aware retention strategies. Responsibilities include ensuring observability systems are cloud-native and container-aware, designing and implementing real-time metrics, logs, traces, and event pipelines, and embedding real-time anomaly detection and signal correlation with context-aware alerting. The role involves integrating with alerting and incident response tools, ensuring observability of synthetic probes, end-user transactions, and critical SLOs, standardizing OpenTelemetry instrumentation, architecting OpenTelemetry deployment patterns, and embedding observability validation gates into CI/CD workflows. Additionally, they will provide self-service tools and training to enable developer teams, leverage AI/ML for anomaly detection, predictive incident detection, and correlation, and build or integrate LLM-powered tools for natural language querying, AI-assisted debugging, and generative runbooks.

Skills

Observability
Platform Architecture
Telemetry
Cloud-Native
SaaS
AI
Data Governance
Platform Resiliency
Developer Enablement
Multi-cloud
Hybrid Cloud
Streaming
Batch Processing

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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