Director, Observability Architecture | USA | Remote

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Observability, Open Source, Software as a Service, SoftwareIndustries

Requirements

The ideal candidate will have experience building and leading teams of technical professionals, a deep understanding of observability principles and best practices, and a proven ability to drive customer success and business growth. Experience in a remote-first, open-source environment is preferred, along with strong leadership, strategic planning, and customer relationship management skills. A passion for technology and a commitment to fostering an inclusive and collaborative team culture are essential.

Responsibilities

The Director, Observability Architecture will build, lead, and coach a team of managers and Observability Architects, focusing on attracting top talent and ensuring their long-term success. This role involves guiding the team to become trusted technical partners for customers, driving operational excellence to increase consumption and retention, and developing strategic programs for customer success. The Director will also collaborate with Engagement Managers to enhance customer lifecycle frameworks, partner with Sales leadership on adoption initiatives, and provide executive sponsorship for key accounts, acting as a thought leader both internally and externally.

Skills

Observability Architecture

Grafana Loki

Grafana Tempo

Grafana Mimir

Cloud

Post-Sales

Engagement Management

Customer Experience

Leadership

Team Building

Strategy

Stakeholder Management

Observability Maturity

Architectural Leadership

Grafana Labs

Observability and monitoring solutions provider

About Grafana Labs

Grafana Labs specializes in observability and monitoring solutions for cloud infrastructure and applications. Its main product, Grafana, is an open-source metrics dashboard that allows users to visualize and analyze data from various sources. This helps businesses monitor the performance and health of their systems in real-time. Grafana Labs serves a wide range of clients, including large enterprises and individual developers, particularly in sectors like technology, finance, healthcare, and retail. Unlike many competitors, Grafana Labs offers both open-source and commercial products, generating revenue through premium features, enterprise support, and managed cloud services. The company's goal is to provide essential tools for monitoring and visualizing data, ensuring that digital services are reliable and efficient.

New York City, New YorkHeadquarters

2014Year Founded

$783.2MTotal Funding

SERIES_DCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

30 days of paid vacation each year on top of national holidays, parental leave, & sick leave

Health coverage

4% contribution match on our 401(k)

$1,500 learning and development stipend

Udemy subscription

Complimentary subscription to Headspace

Discounts on a wide variety of services, including entertainment, food, and fitness.

Remote Work Option

Global Employee Assistance Program

Risks

Increased competition from Datadog, Dynatrace, and New Relic pressures Grafana to innovate.

Recent critical security vulnerabilities could affect customer trust and adoption.

Rapid regional expansion may strain resources and impact service quality.

Differentiation

Grafana Labs offers a unique open-source observability platform with extensive customization.

The company provides both self-managed and fully managed observability solutions for diverse needs.

Grafana Labs integrates AI to enhance data analysis and monitoring capabilities.

Upsides

Grafana Labs raised $270M, boosting its valuation to over $6 billion in 2024.

The company surpassed $250M in annual recurring revenue with over 5,000 customers.

Expansion into Southeast Asia shows Grafana's commitment to localized cloud services.

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