Crowdstrike

Principal Engineer – Engineering Service Management (Remote)

California, United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries

Requirements

Candidates should possess 8+ years of experience in engineering roles, preferably supporting Service Management or SRE practices, with a strong understanding of DevOps, CI/CD, SRE, and cloud-native delivery models. Experience with ITSM/ESM tools such as ServiceNow, Jira Service Management, PagerDuty, and Opsgenie is required, along with proven success delivering programs that integrate Service Management with Engineering workflows. Familiarity with AI/ML applications in IT operations is also desired.

Responsibilities

As a Principal Engineer, the individual will design and deliver engineering Service Management solutions integrated into developer and operations workflows, leading cross-functional programs to modernize Incident, Problem, and Change Management practices with automation and resiliency. They will partner with Platform Engineering, SRE, and toolchain teams to embed change controls into CI/CD pipelines, drive the adoption of AI/ML capabilities for proactive detection and automation, and define program KPIs to measure service maturity and user experience. Furthermore, they will establish governance models, serve as a change agent, and build collaborative relationships with engineering and operations leaders to ensure stakeholder alignment and delivery success, focusing on modern Change Management, DevOps integration, and resilience engineering.

Skills

Engineering Service Management
ITSM
Incident Management
Problem Management
Change Management
DevOps
CI/CD pipelines
AI-driven operational intelligence
Platform modernization
Cross-functional program leadership

Crowdstrike

Cloud-native endpoint security solutions provider

About Crowdstrike

CrowdStrike specializes in cybersecurity, focusing on protecting businesses from cyber threats through cloud-native endpoint security solutions. Their main product, the Falcon platform, includes services like Falcon Pro, which replaces traditional antivirus with next-generation antivirus that integrates threat intelligence, Falcon Insight for endpoint detection and response, and Falcon Device Control to manage connected devices. Unlike many competitors, CrowdStrike's services are subscription-based, allowing clients to choose different levels of protection based on their needs. The company serves a diverse clientele, including many Fortune 100 companies, and is recognized as a leader in the cybersecurity field, known for its effectiveness in threat detection and response.

Key Metrics

Austin, TexasHeadquarters
2011Year Founded
$468MTotal Funding
IPOCompany Stage
Enterprise Software, CybersecurityIndustries
5,001-10,000Employees

Benefits

Competitive Employee Stock Purchase Plan
Remote-friendly culture
Market leader in compensation and equity awards
Competitive vacation and flexible working arrangements
Comprehensive health benefits + 401k plan
Paid Parental Leave, including adoption
Wellness programs
Professional development and mentorship opportunities
Open offices have stocked kitchens, coffee, soda and treats

Risks

Increased competition from companies like Lumos could challenge CrowdStrike's market share.
Recovery from last year's outage may still affect customer trust and future sales.
Pressure to demonstrate ROI by 2025 could challenge CrowdStrike's financial transparency.

Differentiation

CrowdStrike's Falcon platform offers cloud-native endpoint security solutions, a key differentiator.
The company serves 44 of the Fortune 100, showcasing its strong market presence.
CrowdStrike's proactive threat hunting sets it apart in cybersecurity threat detection.

Upsides

Partnership with SonicWall opens new SMB market segment for CrowdStrike.
Recognition as a leader in ransomware prevention boosts CrowdStrike's market credibility.
Gamified learning initiatives help address cybersecurity skills gap, benefiting future talent pipeline.

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