Responsibilities

As a Principal Engagement Manager, the individual will be responsible for managing key internal and external initiatives to add value to customers and drive organizational innovation. They will deliver project implementations, manage customer navigation during projects, oversee cross-functional teams and senior-level executives, provide regular updates to customers and executive teams, initiate and participate in strategic initiatives, develop and present value propositions, mentor team members, identify and resolve gaps between plans and actuals, and facilitate meetings and retrospectives. The role also requires critical thinking, data analysis, negotiation skills, and a strong customer orientation to anticipate and act on customer needs, as well as a willingness to learn quickly and adapt to new tools and processes.