Principal Customer Success Business Partner

Position Overview

• Location Type: Remote
• Employment Type: Full-time
• Salary: Not specified

The Principal Customer Success Business Partner (CSBP) is responsible for ensuring the successful deployment, user adoption, and ongoing health of Anaplan’s Nordic customers and their Anaplan solutions. You will act as the customer’s primary point of contact, collaborating with internal teams such as Partners, Professional Services, and Sales to drive value and deliver exceptional ROI. The CSBP takes a proactive, strategic approach to ensure customer success, expansion, and platform optimisation, helping customers realise full business transformation through the Anaplan platform.

Your Impact

• Customer Success Leadership: Own and manage a portfolio of customers to drive adoption, satisfaction, and retention. Serve as a trusted advisor and thought leader in leveraging Anaplan to achieve customers' strategic objectives.
• Account Strategy & Expansion: Collaborate closely with Sales, Professional Services, and Partner teams to co-create and execute customer account strategies. Identify opportunities for upselling, cross-selling, and further expansion within existing accounts, focusing on business impact and maximising ROI.
• Business Outcomes & Transformation: Guide customers in aligning Anaplan capabilities with their key business goals. Enable a data-driven approach to planning and forecasting, demonstrating how Anaplan facilitates business agility and strategic decision-making.
• Health Monitoring & Proactive Engagement: Continuously monitor customer engagement, platform utilisation, and business outcomes. Build and execute tailored customer success plans to ensure consistent value delivery, and proactively address any challenges or barriers to success.
• Customer Advocacy & Feedback Loop: Act as the voice of the customer internally, advocating for customer needs and feedback to influence Anaplan’s roadmap and innovation pipeline. Ensure customers are represented.

Requirements

• No specific requirements listed in the provided text.

Responsibilities

• Serve as the customer’s primary point of contact.
• Collaborate with internal teams (Partners, Professional Services, and Sales).
• Drive value and deliver exceptional ROI for customers.
• Take a proactive, strategic approach to customer success.
• Ensure customer success, expansion, and platform optimisation.
• Help customers realize full business transformation through the Anaplan platform.
• Monitor customer engagement, platform utilisation, and business outcomes.
• Build and execute customer success plans.
• Advocate for customer needs and feedback.

Company Information

Anaplan is a team of innovators focused on optimizing business decision-making through our leading scenario planning and analysis platform. We work with 2,400+ global companies, including Coca-Cola, LinkedIn, Adobe, LVMH, and Bayer. Our Winning Culture champions diversity of thought, leadership, ambitious goals, and celebrates wins. We are strategy-led, values-based, and disciplined in execution.