Senior Director, Customer Success
ArcadiaSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise SoftwareIndustries
Requirements
The Principal Customer Success Business Partner (CSBP) requires a Bachelor’s degree and a minimum of 8 years of experience in customer success, business partnership, or a related field, with a strong understanding of SaaS business models and enterprise customer relationships. Proven experience in managing a portfolio of strategic accounts and driving customer adoption, satisfaction, and retention is essential. Additionally, the role benefits from experience in strategic account planning, business transformation, and driving revenue growth through expansion opportunities.
Responsibilities
As a Principal Customer Success Business Partner, you will own and manage a portfolio of Nordic customers, acting as a trusted advisor and thought leader to ensure their successful deployment, user adoption, and ongoing health of their Anaplan solutions. You will collaborate with internal teams to drive value, deliver exceptional ROI, and proactively address customer challenges. Furthermore, you will guide customers in aligning Anaplan capabilities with their business goals, enabling data-driven planning, and advocating for customer needs internally to influence Anaplan’s roadmap.
Skills
Customer Success
Account Management
Strategic Planning
Business Transformation
Stakeholder Engagement
Cross-functional Collaboration
Data-Driven Decision Making
Anaplan
Cloud-based business planning and performance management platform
About Anaplan
Anaplan provides a cloud-based platform for business planning and performance management, allowing organizations to connect data, people, and plans. Its tools help users model scenarios, forecast outcomes, and optimize operations, enhancing collaboration and decision-making. The company operates on a subscription model, offering features like data integration and advanced analytics, while also providing professional services such as training and consulting. Anaplan's goal is to continuously improve its platform to support businesses in making informed decisions.
Key Metrics
San Francisco, CaliforniaHeadquarters
2006Year Founded
$291.7MTotal Funding
IPOCompany Stage
Consulting, Enterprise SoftwareIndustries
1,001-5,000Employees