Partnership Operations Coordinator
SupabaseSalary not specified
Full Time
Junior (1 to 2 years)
Principal Coordinator, Operations Production (Hybrid) at Capital One
Richmond, Virginia, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years Customer Service or Call Center experience
- At least 2 years experience working in the Financial Industry
- At least 1 year experience using Google Suite or Microsoft Office
- Attention to detail, judgement, and problem solving skills
- Ability to effectively communicate in writing and verbally within the team and externally (other departments, customers, and outside agencies)
- Ability to adapt in a fast-paced, ever-changing environment
- Flexibility in scheduling (Department Hours: Monday - Friday, 7:30am - 4:30pm EST)
- Hybrid work: 3 days per week in office
Responsibilities
- Self-manage workflow and problem solve independently to ensure service level agreement is met daily
- Be a Subject Matter Expert at legal processes and procedures
- Process bank levies, garnishments and restraints (start to finish)
- Ensure accuracy and highest quality assurance standards
- Coordinate daily workflow of the department and direct work of others including reporting needs
- Support processing of outbound checks and responding to escalated mailbox
- Communicate with managers and associates to drive associate productivity and engagement to increase department morale
- Demonstrate a high degree of professionalism and integrity with associates at all levels and external contacts
- Regularly mentor and develop peers
- Support the team with escalated concerns, answering questions, and resolving issues
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for this position?
For Richmond, VA and Wilmington, DE, the salary range is $56,800 - $64,800. Candidates in other locations will be subject to the pay range associated with that location.
Is this role remote or hybrid, and what are the office requirements?
This is a hybrid role where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.
What are the basic qualifications for this role?
Basic qualifications include a High School Diploma, GED, or equivalent, at least 3 years of Customer Service or Call Center experience, at least 2 years in the Financial Industry, and at least 1 year using Google Suite or Microsoft Office.
What are the department hours of operation?
The department operates Monday - Friday from 7:30am - 4:30pm EST, and business needs require flexibility in scheduling.
What experience makes a candidate stand out for this role?
Preferred qualifications include at least 4 years of Customer Service or Call Center experience and at least 1 year of experience reviewing legal documents. Experience as a subject matter expert in legal processes like bank levies, garnishments, and restraints is also key.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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