[Remote] Principal Content Architect at ServiceNow

San Diego, California, United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Software, Cloud ComputingIndustries

Requirements

Candidates must have 8+ years of experience in content architecture, information architecture, or content strategy. Deep expertise in structured content formats like DITA, XML, or JSON is required, along with experience in CCMS platforms such as Heretto, SDL Tridion, AEM Guides, or IXIASOFT. Familiarity with GenAI tools, LLMs, and prompt engineering is also necessary. Strong collaboration, written communication, and information design skills are essential.

Responsibilities

The Principal Content Architect will design structured content models, define metadata schemas and governance frameworks, and partner with AI engineering teams to integrate content into GenAI workflows. This role involves leading cross-functional workshops, developing authoring templates, evangelizing best practices for intelligent content delivery, and driving content optimization through analytics and feedback loops.

Skills

Content Architecture

DITA

XML

JSON

Metadata Schemas

Tagging Strategies

Governance Frameworks

Semantic Search

Auto-tagging

LLM Integration

GenAI Workflows

Knowledge Graphs

Conversational Interfaces

Authoring Templates

CCMS Integration

Content Operations

Intelligent Content Delivery

Accessibility

Localization

Personalization

Content Optimization

Analytics

AI-generated Feedback

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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