Senior Content Strategist
FluxFull Time
Senior (5 to 8 years)
Candidates must have 8+ years of experience in content architecture, information architecture, or content strategy. Deep expertise in structured content formats like DITA, XML, or JSON is required, along with experience in CCMS platforms such as Heretto, SDL Tridion, AEM Guides, or IXIASOFT. Familiarity with GenAI tools, LLMs, and prompt engineering is also necessary. Strong collaboration, written communication, and information design skills are essential.
The Principal Content Architect will design structured content models, define metadata schemas and governance frameworks, and partner with AI engineering teams to integrate content into GenAI workflows. This role involves leading cross-functional workshops, developing authoring templates, evangelizing best practices for intelligent content delivery, and driving content optimization through analytics and feedback loops.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.