Senior Process Improvement Professional
HumanaSalary not specified
Full Time
Mid-level (3 to 4 years)
Principal Associate, Process Manager - Small Business Fraud Strategy at Capital One
McLean, Virginia, United States
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Banking, Fraud PreventionIndustries
Requirements
- At least 3 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management
- At least 3 years of experience with Microsoft Office or G Suite
- Preferred: Lean or Six Sigma certification
- Preferred: Business Process Management (BPM) certification
- Preferred: At least 1 year of experience with Jira and Agile principles
- Preferred: At least 1 year of experience with Lucid or Visio process mapping systems
- Preferred: At least 1 year of experience in project management
- Preferred: At least 1 year of experience in Bank Fraud
Responsibilities
- Create and update processes for Operations Teams to meet the intent of Fraud Strategy or other strategies, while ensuring well managed monitoring and controls are in place
- Execute process based root cause analysis of issues in order to define options and recommend solutions
- Assess processes for opportunities to improve speed and reduce risks and waste
- Assess impact of proposed changes to specific processes
- Create and maintain process artifacts including process maps, FMEAs, and controls plans
- Lead or participate in planning, scoping, executing cross functional work that includes Operations, Analysts, Product, Risk, and other partner groups
- Communicate with all levels of the organization verbally, through email, and with live presentation or email delivery of Google Slides
- Support Business Analysts or junior members of the team with defining, coordinating, or executing routine well managed tasks as needed
- Develop and maintain project plans and status updates
- Refine intent from Small Business Fraud Strategy Analysts, Product Partners, Risk Partners, and others to develop or update processes for Operations Partners
- Provide process based insights and feedback to Intent Partners
- Help shape the future of Fraud Policy and Customer functionality
- Provide process based root cause analysis and recommendations for changes to processes or policy
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for this Principal Associate role?
This information is not specified in the job description.
Is this role remote or does it require office presence?
This is a hybrid role where associates spend 3 days per week in-person at one of our offices, specifically Monday, Tuesday, Wednesday, and Thursday, with Fridays as enterprise-wide virtual work days.
What are the basic qualifications for this position?
Candidates need at least 3 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management, and at least 3 years of experience with Microsoft Office or G Suite.
What is the team environment like for this role?
This is a fast-paced environment in the small and evolving Small Business Fraud Team, offering opportunities for cross-functional collaboration with partners across the Retail Bank and involvement in developing best practices.
What makes a strong candidate for this Process Manager role?
Strong candidates will have the basic qualifications plus preferred experience such as Lean or Six Sigma certification, BPM certification, Jira and Agile, Lucid or Visio, project management, and bank fraud experience.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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