AI Architect
bswiftSalary not specified
Full Time
Expert & Leadership (9+ years)
Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Artificial Intelligence, TechnologyIndustries
Requirements
- Strong architectural skills, with proven experience designing complex software systems
- Strong engineering skills, with at least an intermediate level skill in Python
- Demonstrated ability in leading technical teams
- Experience implementing technical solutions, tackling tough engineering problems to help build products
- Experience building and deploying production ML models to solve real-world problems
- Experience bringing cutting-edge innovation to production
- A Master’s Degree in a field of science, technology, engineering or math, or equivalent hands-on experience
- Desire to learn new things, work closely with peers from different teams, and open to teach and learn from others
Responsibilities
- Play a major role in building products leveraging the latest innovations around LLMs and agentic systems
- Work closely with teams across ASAPP, including Product, Research and Platform / Infrastructure
- Keep up with and apply the latest innovations from the NLP / Speech community that could impact our product
- Lead major technical initiatives and explorations
- Be a technical leader for teams that are architecting and engineering systems
- Straddle between engineering and research to bring in innovations
- Regularly interface with Research teams, chart out research roadmaps and brainstorm ideas
- Provide technical leadership and mentoring for junior engineers
- Be hands-on in the development process
Skills
LLMs
Machine Learning
Data Pipelines
Scalable Architecture
Production ML
Feature Engineering
ML Research
Technical Leadership
Mentoring
ASAPP
AI tools for enhancing customer service
About ASAPP
ASAPP provides AI-powered tools to improve customer service operations. Their main product is a conversational AI voice and chat agent that accurately transcribes calls, automates call summaries, and generates automated responses to enhance agent productivity. Targeting businesses with high volumes of customer interactions, such as call centers and support departments, ASAPP operates in the customer experience market, which is growing as companies focus on customer satisfaction. They offer their services through a subscription model, allowing clients to access their tools while ensuring ongoing updates. ASAPP's goal is to enhance human performance in customer service by addressing inefficiencies and providing insights that help businesses make informed decisions and improve customer experiences.
New York City, New YorkHeadquarters
2014Year Founded
$369.6MTotal Funding
SERIES_CCompany Stage
Enterprise Software, AI & Machine LearningIndustries
201-500Employees
Benefits
Learning & Development
Comprehensive Health Benefits
Daily Catered Meals
Vacation
401K Program
Family Leave
Risks
Emerging AI startups could erode ASAPP's market share with similar solutions.
Rapid AI advancements may lead to obsolescence if ASAPP doesn't innovate.
Data privacy concerns and regulatory scrutiny could impact ASAPP's operations and client trust.
Differentiation
ASAPP's AI Native products enhance productivity by automating workflows and augmenting human activity.
The CXP platform provides real-time guidance for customer care and sales agents.
ASAPP's machine learning models continuously learn from interactions, improving agent performance without manual programming.
Upsides
CoachingAI automates quality assurance, allowing supervisors to focus on agent coaching.
Frank Slootman's board membership could enhance ASAPP's strategic market positioning.
AutoTranscribe's high accuracy improves contact center efficiency by reducing transcription errors.
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