Premier Success Manager - Italy at Extreme Networks

Italy

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Networking, TechnologyIndustries

Requirements

Outstanding soft skills for building trusted relationships with customers and internal, cross-functional teams
Good technical skills and acumen in networking solutions and support
Skilled in project management
Ability to influence and reach successful resolutions and outcomes
Experience as a technical, service, and support professional
Knowledge of case escalations and routing through product support teams (e.g., GTAC)
Ability to facilitate activities for quicker resolutions in critical situations and provide communication updates
Capability to conduct periodic review sessions, customer visits, and off-hours stand-by for special projects
Ability to establish close working relationships with customer operations teams for in-depth knowledge of accounts' products and networks

Responsibilities

Serve as the primary account contact for Customer Success within Extreme Premier Support (70% Account Management)
Coordinate as the focal point for all post-sales account-related activities with Sales Teams, GTAC, Professional Services, Cloud Services, and Extreme's Support organization
Proactively engage customers for requirements relating to product enhancements to improve serviceability and usability; work with Engineering for implementation and feature requests to product management
Provide quarterly reviews to assigned Premier customers
Establish regular communications with customers, including on-site visits
Utilize Extreme’s SFDC reporting for product trend analysis to enable early awareness of issues
Provide on-site or remote presence during critical situations
Act as key customer advocate and leader providing high-touch engagement throughout the customer lifecycle (onboarding, adoption, expansion, renewal)
Maintain knowledge of case escalations and facilitate resolutions for critical situations with updates to all parties
Participate in periodic review sessions and exception-based customer visits or off-hours stand-by

Skills

Customer Success Management

Technical Support

Networking

Cloud Networking

Case Escalation

Customer Onboarding

Customer Adoption

Renewal Management

NPS

CSAT

Extreme Networks

Provides advanced networking solutions and services

About Extreme Networks

Extreme Networks specializes in advanced networking solutions that optimize and secure network operations for a variety of clients, including educational institutions, retail businesses, government agencies, and healthcare facilities. Their products include network infrastructure such as switching and routing solutions, wireless connectivity, and data center fabrics, along with cloud-based services and advanced security measures. Extreme Networks differentiates itself by offering both hardware and software solutions, as well as professional and managed services that ensure efficient network operations. Their goal is to provide comprehensive support and training to help clients maximize their networking capabilities.

Morrisville, North CarolinaHeadquarters

1996Year Founded

$16.8MTotal Funding

IPOCompany Stage

Government & Public Sector, Enterprise Software, Cybersecurity, EducationIndustries

1,001-5,000Employees

Benefits

Competitive pay

Comprehensive healthcare

HSA

Life & disability insurance

Retirement plans

Employee stock purchase program

Tuition reimbursement

PTO

Wellness programs

Risks

Securities fraud lawsuit may damage Extreme Networks' reputation and investor confidence.

Complexity of AI integration could hinder adoption of Extreme Platform ONE.

Stiff competition in cybersecurity market may affect ZTNA solution's market share.

Differentiation

Extreme Networks offers AI-powered platformization with Extreme Platform ONE.

The company provides comprehensive networking solutions, including cloud and security integration.

Extreme Networks serves diverse industries, from education to healthcare and government.

Upsides

Growing demand for AI-driven network management boosts Extreme Networks' market potential.

Expansion of 5G networks increases need for advanced networking solutions.

Rising adoption of cloud-based solutions enhances Extreme Networks' scalability and flexibility.

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