Premier Services VTC Analyst at The Walt Disney Company

Orlando, Florida, United States

Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Entertainment, Technology, MediaIndustries

Minimum of 3 years of related work experience, including technical support experience in enterprise environments
Field experience supporting executives or VIP users in a fast-paced environment
Proven track record of delivering white-glove, concierge-level technical support
Fluency with Windows, macOS, iOS, Android, Active Directory, Cisco VOIP, JAMF, Citrix, VPN, and Microsoft 365
Deep knowledge of Microsoft Teams Rooms, Cisco Control Hub, Crestron XIO, Appspace, Vyopta, and Pexip CVI
Strong grasp of signal flow, conferencing hardware, and troubleshooting from component to cloud
Calm, confident communicator with exceptional customer-service instincts and executive presence
Highly organized, detail-oriented, and comfortable managing multiple priorities independently
Preferred Qualifications
Experience supporting live events and executive/VIP meetings
Familiarity with LLM or Generative AI tools that enhance productivity

Provide rapid, priority response to issue reports via ticket, phone, chat, or in-person, etc.—24/7 as needed
Deliver a seamless, white-glove experience across devices, offices, and events
Acquire, configure, and deploy connected devices and peripherals (e.g., Codecs, TV, desktop and mobile devices)
Document all work performed in the form of tickets via ITIL tools and processes
Collaborate closely with vendors and internal partners
Troubleshoot, isolate, and resolve issues to minimize downtime
Support and optimize Microsoft Teams Rooms, Cisco Room Systems, Crestron XIO, Appspace, Vyopta, Pexip, and other unified communication platforms
Provide expert on-site meetings and event support—ensuring every presentation, broadcast, and high-profile call runs flawlessly. Trained and capable of acting as A.1, TD, Camera operation
Monitor performance metrics and implement proactive improvements, UAT, and proactive maintenance using all available tools
Maintain accurate configuration, change, and asset documentation aligned with enterprise standards
Work occasional overtime as needed to complete critical requests or provide continuity during coverage transitions