Practice Manager at P3 Veterinary Partners

Olds, Alberta, Canada

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

VeterinaryIndustries

Requirements

Professional and entrepreneurial mindset with a disposition towards leadership
Experience as an RVT (encouraged, to utilize RVT skills while assuming managerial responsibilities)
Experience in veterinary industry, dentistry, ophthalmology, physio, chiro, retail, restaurants, accounting, or related professional service focused on customer service (for people managers)
Ability to work full-time, 40 hours per week over 5 days

Responsibilities

Provide onsite leadership and oversight of the veterinary health care team to maximize overall business performance
Lead continuous improvement of customer service and medical care quality
Ensure smooth communication throughout a client’s visit and work with Medical Director to resolve client concerns
Oversee client communications (welcome letters, sympathy cards, newsletters) per hospital protocols and timelines
Implement team scripting, in-hospital marketing, and social media to capture new clients, bond current clients, increase referrals, and generate community goodwill
Meet client needs for timely care; track new clients/patients, visit frequency, and achieve goals for appointment and surgery fill rates
Ensure team has sufficient resources for exceptional patient care; manage financial drivers of the hospital
Maintain Cost of Sales as percent of revenue in line with budget; manage inventory to avoid bulk ordering and expired goods
Work with Regional Manager and Medical Director to review operating budget and hospital business plan
Prioritize equipment and facility needs with Regional Manager and Medical Director; assist with sourcing and purchasing
Prepare financial, bookkeeping, and accounting reports; maintain and balance accounts using manual/computerized systems
Follow monthly schedule authorization, predict staffing needs, and verify financial support for new hires
Act as positive role model using collaborative approach; foster open, proactive, cooperative relationships
Collaborate with Regional Manager and Medical Director to recruit, mentor, and retain team emphasizing accountability, morale, teamwork, and ethics
Handle advertising, resume screening, interviewing, reference checks, and offers for support-staff positions
Monitor and discuss Key Performance Indicators for hospital and team with Regional Manager and Medical Director; implement action plans
Meet expectations and timelines for hospital initiatives set by Regional Manager; hold team accountable for responsibilities and deliverables
Review feedback from data management platforms with Regional Manager; implement strategies to elevate patient care and revenue (e.g., bonding rates, reminders, forward booking)

Skills

Leadership

Veterinary Care

Customer Service

Team Management

Client Communication

Marketing

Social Media

Business Oversight

RVT

P3 Veterinary Partners

Veterinary practice group providing operational support

About P3 Veterinary Partners

P3 Veterinary Partners operates in the Canadian veterinary services market, connecting pets, their owners, and veterinary practices. The company offers partnership models that provide financial security and reduce administrative burdens for veterinarians, allowing them to focus on pet care. By offering mentorship, medical advisory services, and community initiatives, P3 Veterinary Partners ensures high standards of care while helping practices improve their operational efficiency and profitability. The goal is to enhance the veterinary industry by maintaining the independence and unique character of each practice.

Oakville, CanadaHeadquarters

2015Year Founded

GROWTH_EQUITY_VCCompany Stage

HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Relocation Assistance

Paid Vacation

Paid Sick Leave

Unlimited Paid Time Off

Employee Assistance Program

Professional Development Budget

Wellness Program

Risks

Telemedicine platforms may reduce foot traffic to physical clinics.

Rising costs of veterinary supplies could squeeze profit margins for partner practices.

Shortage of qualified veterinary professionals in Canada may lead to staffing challenges.

Differentiation

P3 Veterinary Partners combines large organization resources with independent hospital flexibility.

They offer tailored partnership models for veterinary professionals at different career stages.

Their mentorship and community involvement initiatives ensure high standards of pet care.

Upsides

Telemedicine in veterinary care enhances client satisfaction and operational efficiency.

AI diagnostics offer faster, accurate results, improving patient outcomes and operations.

Rising pet insurance adoption leads to increased spending on veterinary services.

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