Practice Experience Manager - Lexington, KY

Employment Type: Full-time

Position Overview

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

As a Practice Experience Manager, you will be responsible for increasing territory revenue by selling Alcon's vision care portfolio of products. This is achieved by promoting Alcon’s innovative technology and partnering with Eye Care Practitioners using a needs-based selling approach to match Alcon products with doctor and patient needs.

Responsibilities

• Account Management:
  • Develop and grow relationships with customers to help generate new opportunities and ensure all customer demands are met, helping to advance business within the practice.
  • Create and execute strategic plans and routing schedules for the territory to capitalize on revenue from the highest potential customers.
• Customer Needs Clarification:
  • Set clear objectives for each sales call or meeting.
  • Tailor standard materials to make presentations to decision makers and influencers within the customer organization.
  • Ask relevant questions to gather information, evaluate the customer's level of interest, and identify and respond to areas requiring further information or explanation.
• Sell Customer Propositions:
  • Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer's needs, together with quantities and product configurations.
  • Present these to the customer with a clear rationale to gain the customer's agreement.
• Promoting Customer Focus:
  • Work collaboratively with colleagues to create executional plans to help meet customer and organization needs.
• Marketing Execution:
  • Execute marketing plan for specific products to help change customer behavior, driving adoption of product.

Competencies

• Builds Networks: Maintains relationships across a variety of functions and locations; Draws upon multiple relationships to exchange ideas, resources, and know-how.
• Resourcefulness: Manages resources (people, funding, material, support) to get things done; Orchestrates multiple activities simultaneously to accomplish a goal; Gets the most out of limited resources; Applies knowledge of internal structures, processes, and culture to resourcing efforts.
• Values Differences: Seeks to understand different perspectives and cultures; Contributes to a work climate where differences are valued and supported; Applies others' diverse experiences, styles, backgrounds, and perspectives to get results; Is sensitive to cultural norms, expectations, and ways of communicating.
• Promoting Customer Focus: Work collaboratively with colleagues to create executional plans to help meet customer and organization needs. Gains insight into customer needs; Identifies opportunities that benefit the customer; Builds and delivers solutions that meet customer expectations; Establishes and maintains effective customer relationships.
• Cultivates Innovation: Comes up with useful ideas that are new, better, or unique; Introduces new ways of looking at problems; Can take a creative idea and put it into practice; Encourages diverse thinking to promote and nurture innovation.

Key Performance Metrics

• Attainment of quarterly and annual sales quotas
• Call metrics including reach and frequency to targeted accounts
• Compliance to regulations

What you will bring to Alcon

• Education: Bachelor’s Degree or equivalent years of directly related experience (or high school +10 yrs.; Assoc. +6 yrs.)
• Experience: 2 years related selling experience in medical device sales, medical sales, or business.