PO Business Processes Management and Online Communication at Santander

Warsaw, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Minimum 3 years of experience in managing and developing a product or platform
Domain knowledge in electronic banking and modern digital technologies
Experience managing a team responsible for developing and maintaining 24/7 systems
Experience working in an agile culture and knowledge of Agile methodologies
English language proficiency at least B2 level
Experience in managing budgets and team capacity
Characterized by accuracy, planning skills, organization, and data-driven decision-making

Responsibilities

Creating the vision and strategy for the development of the BPM & Communication platform and planning the product roadmap
Managing the product development roadmap and technological and business initiatives
Managing initiatives, backlog, and priorities for scrum teams
Collaborating with CPO, PO, and stakeholders from business, IT, compliance, marketing, sales, and customer service areas
Developing and optimizing sales and post-sales processes in electronic banking
Maintaining and developing online communication tools (Online Advisor, identity verification tools, chatbots, digital banking email)
Ensuring compliance with legal regulations (GDPR, PSD2, AML) and UX/WCAG standards
Analyzing user behavior and initiating changes to increase platform usability
Collaborating with scrum teams in refinements, sprint planning, and demos
Participating in analyses, tests, and acceptance of functionalities, and initiating changes to increase platform efficiency
Coordinating the work of engineering teams, architects, developers, low-coders, analysts, and testers
Managing budget, planning long-term product development, and monitoring competitor solutions

Skills

Key technologies and capabilities for this role

Product ManagementPlatform ManagementBPMOnline CommunicationAgileTeam ManagementBudget ManagementCapacity PlanningBanking DomainDigital TechnologiesEnglish B2

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The role offers hybrid work, partially in the office at locations in Warsaw (al. Jana Pawła II 17 or Pereca 1 near Rondo ONZ), Poznań (ul. Kolorowa 8 and 10 near King Cross), or Wrocław (ul. Robotnicza 11 near Muzeum Współczesne).

What are the required qualifications for this role?

Candidates need at least 3 years of experience in managing and developing a product or platform, domain knowledge in electronic banking and digital technologies, experience leading teams for 24/7 systems, Agile methodologies, English at B2 level or higher, budget and team capacity management, and data-driven decision-making skills.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Santander?

The company values diversity, believing everyone can bring a unique perspective, and operates in an Agile culture within a large IT team of over 2000 specialists focused on reliability, security, and using the latest technologies in banking.

What makes a strong candidate for this role?

A strong candidate has the minimum required experience in product management, banking domain knowledge, team leadership for mission-critical systems, Agile expertise, English proficiency, budget management, and data-based decision-making, with nice-to-haves like knowledge of BPM platforms, legal regulations, and technologies such as JAVA and Angular.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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