Platform Ops Lead at Etched.ai

San Jose, California, United States

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$175,000 – $275,000Compensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, SemiconductorIndustries

Requirements

5-8 years of experience in business operations, engineering operations, or technical program roles in fast-paced environments
Operations Strategy, Business Operations, or seasoned Chief of Staff background at Tier 1 startups or technical companies
Experience designing and managing complex, high-stakes timelines with cross-functional dependencies
High trust with senior engineers and executives, with the ability to influence without authority and drive decisions forward
Strong aptitude for learning new software tools and building internal systems (strong spreadsheet and modeling skills are a plus)
A bachelor’s degree in engineering or a related technical field, or equivalent technical fluency and credibility

Responsibilities

Portfolio & Cadence Management: Own the company-level calendar of checkpoints and interlocks (QBR, MBR, Board, All-Hands). Enforce on-time deliverables and maintain the master list of due dates
Jira Program Operations & Automation: Build and validate workflows, labels/components, automations, service-desk splits, and SLA guardrails. Provide dashboards and drive continuous Jira improvements
Blackpaper Execution: Own templates and processes, manage checkpoint gates, and ensure cross-functional sponsor sign-offs for blackpapers
Onboarding & Offboarding: Maintain onboarding checklist templates and ensure cross-functional planning for new software hires, including coordination with other departments (IT, space planning, etc.)
Hiring Operations & Facilities: Maintain hiring pipeline dashboards, visa timelines, and risk flags. Produce weekly hiring status reports for VP. Own master seating/space plans, lab requirements, and vendor coordination
KPI & Trend Reporting: Build and maintain dashboards for software health and operations. Scrub outliers, create trend lines, and ensure data integrity
Service Desk & Tooling Operations: Enable project deployments and tool customizations, automate routing logic, enforce SLAs, and generate reporting
Governance, Risk & Knowledge Management: Maintain policy documentation, decision logs, and ensure cross-functional visibility into governance and policy discussions
Continuous Efficiency Improvement: Analyze software operations and execution, identify efficiency opportunities, implement improvement programs, and measure results

Skills

Key technologies and capabilities for this role

JiraWorkflow AutomationDashboardsProgram ManagementOperations LeadershipBudgetingPerformance TrackingOnboardingOffboardingCross-functional CoordinationSLA ManagementStrategic Planning

Questions & Answers

Common questions about this position

What is the salary range for the Platform Ops Lead position?

The salary range is $175K - $275K.

Is this role remote or onsite?

The position is onsite.

What experience is required for this role?

Candidates should have 5-8 years of experience in business operations or engineering operations.

What is the company culture like at Etched?

Etched fosters a high-performing startup environment within teams, emphasizing clear goals, smooth execution, strong internal alignment, speed, and precision for hardware innovation.

What makes a strong candidate for this Operations Lead role?

A strong candidate has 5-8 years in business or engineering operations and can drive operational excellence in Jira, hiring, KPI reporting, and efficiency improvements within a fast-paced software engineering team.

Etched.ai

Develops servers for transformer inference

About Etched.ai

The company specializes in developing powerful servers for transformer inference, utilizing transformer architecture integrated into their chips to achieve highly efficient and advanced technology. The main technologies used in the product are transformer architecture and advanced chip integration.

Cupertino, CA, USAHeadquarters

2022Year Founded

$5.4MTotal Funding

SEEDCompany Stage

HardwareIndustries

11-50Employees