Platform Operations Engineer at EliseAI

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Housing, Technology, AIIndustries

Requirements

Proficiency in Python and SQL
2+ years of experience building and scaling business operations with a technical skew
Hands-on experience with systems development, data administration, APIs, webhooks, custom workflows

Responsibilities

Drive cross-functional technical projects and own, optimize, and build upon our current tech stack across third-party software vendors as well as our proprietary business operations systems
Conduct deep discovery on stakeholder needs across functional areas, design and build custom technical solutions to enhance automation, analytics, and scalability across workflows, and own adoption and outcomes across the organization
Collaborate with customers on how we can best support them at the intersection of critical milestones in their journey and how our operations teams engage with them
Build business analytics solutions that provide actionable insights on customer health, retention, and expansion opportunities
Evaluate, select, and implement new, market-leading technologies based on technical and business requirements
Work with AWS, databases, APIs, webhooks, and automation tools to enhance system integrations and improve operational efficiency
Partner with leadership and cross-functional teams, including Customer Success, Sales, Marketing, Product, Engineering and Data, to maximize adoption and operational efficiency
Act as a subject matter expert for business operations systems architecture, best practices, and operational improvements
Attract top-tier talent to join our driven team

Skills

Key technologies and capabilities for this role

Systems ArchitecturePlatform OperationsSaaSTechnical Project LeadershipTech Stack OptimizationCustom DevelopmentBusiness Operations

Questions & Answers

Common questions about this position

Is this position remote or onsite?

The position is onsite.

What technical skills are required for the Platform Operations Engineer role?

Required skills include working with AWS, databases, APIs, webhooks, and automation tools, along with systems architecture, development, and SaaS processes.

What are the main responsibilities of this role?

Responsibilities include driving cross-functional technical projects, optimizing the tech stack, building custom solutions for automation and analytics, collaborating with customers, and evaluating new technologies.

What kind of experience makes a strong candidate for this position?

A strong candidate has a unique blend of business/operations experience, technical capability in systems architecture and development, understanding of SaaS processes, and passion for building scalable, data-driven systems.

What is the compensation or salary for this role?

This information is not specified in the job description.

EliseAI

Conversational AI solutions for businesses

About EliseAI

EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.

New York City, New YorkHeadquarters

2017Year Founded

$138MTotal Funding

SERIES_DCompany Stage

Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries

201-500Employees

Benefits

Equity in the company in the form of stock options

Medical, Dental and Vision premiums covered at 100%

Fully paid parental leave

Commuter benefits

401k benefits

Monthly fitness stipend

Fun company social events through our Elise and the City program

Unlimited vacation and paid holidays

Risks

Increased competition from companies like Colleen AI and Funnel may erode market share.

Expansion into healthcare faces challenges due to regulatory requirements and integration issues.

Reliance on proprietary technology poses risks if competitors develop superior solutions.

Differentiation

EliseAI integrates seamlessly with PMS, CRM, and calendar applications for efficient communication.

The platform handles 50% of tour appointments, with 27% scheduled after business hours.

EliseAI supports multiple languages, enhancing its utility in diverse markets.

Upsides

EliseAI's Series D funding of $75M boosts its market expansion and product development.

The platform's AI-driven predictive analytics improve rental pricing and occupancy forecasting.

Growing demand for AI in telehealth services aligns with EliseAI's HealthAI expansion.

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