Platform Operations Coordinator at FreedomPay

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Retail, Hospitality, Gaming, Financial ServicesIndustries

Requirements

Ability to manage relationships with external service providers affecting platform stability or performance
Skills in ensuring clear communication, accurate tracking, and alignment of external activities with internal processes
Capability to maintain support structures with vendors and oversee third-party maintenance and incident follow-up
Proficiency in keeping operational documentation up to date
Experience supporting internal platform readiness efforts, including code releases, pilots, and initiatives
Ability to coordinate resources, facilitate reviews, and promote cross-team collaboration
Competence in integrating external initiatives into overall operations for platform stability and timely incident response
Participation in team planning

Responsibilities

Manage Third-Party Relationships: Ensure mutual support structures with external partners critical to the platform by confirming that support contacts, escalation paths, NOC procedures, and communication protocols are clearly defined, documented, and aligned with Platform Operations standards to maintain system stability and support incident response
Coordinate Third-Party Events: Track third-party maintenance, releases, and service disruptions to evaluate potential impact on the platform. Ensure these events are communicated and assessed in the context of internal maintenance schedules and monitoring coverage to avoid conflicts, minimize risk, and support coordinated response efforts across teams
Oversee Third-Party Documentation: Maintain accurate, up-to-date records of third-party contacts, escalation paths, maintenance events, and operational dependencies. Ensure documentation supports effective coordination, event tracking, and alignment with internal operations to help maintain platform stability
Support Production Readiness: Coordinate readiness efforts for internal platform changes including code releases, pilots, and other initiatives by assessing potential impact to the platform. Facilitate readiness reviews, monitoring plans, and Hypercare preparation to ensure smooth deployment and operational continuity
Act as Liaison: Serve as an operational liaison between Platform Operations and internal teams when third-party services intersect with platform activity. Facilitate communication to ensure awareness of impacts, coordinate cross-team alignment, and help resolve issues by connecting the right internal and external contacts
Coordinate Internal Workstreams: Support planned Platform Operations initiatives by aligning resources, tracking key milestones, and ensuring consistent communication across teams. Focus on structured, proactive efforts rather than reactive or ad hoc requests
Team Coordination Support: Participate in team planning

Skills

Key technologies and capabilities for this role

Vendor ManagementIncident ManagementStakeholder CommunicationOperational DocumentationCross-Team CoordinationAPIPlatform Operations

Questions & Answers

Common questions about this position

What compensation and benefits does FreedomPay offer?

FreedomPay offers competitive benefits and compensation.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What skills are needed for the Platform Operations Coordinator role?

Key skills include managing third-party relationships, coordinating external events like maintenance and releases, and maintaining accurate operational documentation.

What is the company culture like at FreedomPay?

FreedomPay has a great culture in a fast-paced, high-growth company with a business casual atmosphere.

What makes a strong candidate for this position?

Strong candidates excel in managing vendor relationships, coordinating third-party events to minimize platform risks, and maintaining precise documentation for operational alignment.

FreedomPay

Integrated payment solutions for global commerce

About FreedomPay

FreedomPay provides a platform for payment systems and global commerce, simplifying the payment process for businesses to boost revenue and customer satisfaction. Its solutions include instant payments, lower transaction costs, and enhanced security features, making it effective in high-transaction environments like Las Vegas. FreedomPay stands out by adapting to changing consumer preferences and being a thought leader in the industry. The company's goal is to advance the future of payments while supporting businesses in optimizing their payment systems.

Whitpain Township, PennsylvaniaHeadquarters

2000Year Founded

$29.8MTotal Funding

LATE_VCCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Retirement Plan

401(k) Company Match

Flexible Work Hours

Hybrid Work Options

Parental Leave

Risks

Rapid technological advancements may outpace FreedomPay's current offerings.

Digital payment fraud poses a risk to FreedomPay's reputation and customer trust.

Emergence of new fintech startups could disrupt FreedomPay's market share.

Differentiation

FreedomPay offers a unified platform for seamless online and offline transactions.

The company provides advanced security features validated by PCI Security Standards Council.

FreedomPay's partnerships with major players like Mastercard enhance its market position.

Upsides

Increased demand for contactless payments aligns with FreedomPay's cashless solutions.

The rise of BNPL services offers opportunities for increased transaction volumes.

Expansion of 5G technology can enhance FreedomPay's mobile payment solutions.

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