Pipeline Branch Manager - Frederick MD at M&T Bank

Frederick, Maryland, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Minimum of 3 years as a Banking Branch Manager with strong leadership and branch banking experience
Experience with business development and community involvement
Federal registration requirements per the SAFE Act
Current knowledge of operational, product, and system changes/enhancements
Good risk management decision-making skills
Insurance licensing minimum expectations as outlined in MTS Licensed Banker Academy
Business Banking Specialist minimum expectations set by Branch and Retail Regional Manager

Responsibilities

Manage all activities of the branch, ensuring overall success of the operating model including customer and employee experience, digital engagement, transactions/operations, servicing, and sales
Achieve overall profitability by directing sales and business development, meeting operational objectives, and ensuring the branch meets annual goals
Lead team through coaching, performance management, and setting priorities; build and develop branch staff
Identify Retail and Business Banking customer needs using M&T sales processes and tools to provide short- and long-term solutions
Proactively prospect and grow Business Banking relationships through outreach and build the bank’s community presence
Conduct interviews and select employees based on staffing model
Model and coach customer service and needs determination behaviors; reinforce Retail strategy execution
Ensure compliance with operational, security, control policies/procedures, consumer/business banking guidelines, preventing fraud, and protecting customer assets
Take ownership of complex account servicing and error resolution issues, including escalations; provide coaching to reduce future issues
Engage with team members and business partners as appropriate
Independently process Business Banking loan requests up to $100,000 and proactively bundle products/services
Adhere to compliance/operational risk controls per company/regulatory standards
Promote a culture of belonging reflecting the M&T Bank brand
Maintain internal control standards, including timely implementation of audit points and regulator issues
Complete other related duties as assigned
Establish and maintain federal registration requirements (SAFE Act); stay current on changes and demonstrate risk management
Spend majority of time on proactive sales and outside calling to grow business, with some time servicing existing customers
Build productive partnerships

Skills

Key technologies and capabilities for this role

Branch ManagementBusiness DevelopmentSalesCustomer ServiceCompliancePerformance ManagementCoachingRetail BankingBusiness BankingCommunity Involvement

Questions & Answers

Common questions about this position

What experience is required for the Branch Manager position?

Candidates need a minimum of 3 years as a Banking Branch Manager, plus strong leadership, branch banking experience, business development, and community involvement.

Where is this position located?

The position will be based at one of the branches in Frederick MD.

What are the main responsibilities of the Branch Manager?

The role involves managing branch profitability through sales and business development, leading and coaching the team, ensuring operational compliance, prospecting business relationships, and promoting a culture of belonging.

What is the company culture like at M&T Bank branches?

The culture emphasizes belonging, reflecting the M&T Bank brand, with a focus on customer service, team coaching, community presence, and compliance.

What makes a strong candidate for this pipeline role?

Strong candidates have at least 3 years as a Branch Manager with proven leadership, business development success, community involvement, and the ability to coach teams and drive sales.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees

Risks

Competition from fintechs could erode M&T Bank's market share among tech-savvy customers.

Integration challenges from the United Bank merger may disrupt operations.

Decreased prime rate could reduce interest income, impacting profitability.

Differentiation

M&T Bank emphasizes community engagement through its charitable foundation and volunteer programs.

The bank offers a wide range of traditional and digital banking services.

Recent merger with United Bank, N.A. expands M&T's market reach and service offerings.

Upsides

M&T Bank's $1.5 billion senior notes offering strengthens its financial position.

Decreased prime rate may attract more borrowers, increasing loan volume.

Shannon Lazare's appointment as New Jersey Regional President enhances local community engagement.

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