[Remote] Phone Recruiter (Patient Recruitment Associate) at Thermo Fisher Scientific

Philippines

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, Clinical Research, BiotechnologyIndustries

Requirements

High school diploma or equivalent and relevant formal academic/vocational qualification
Previous experience in direct customer service (comparable to 6 months to 1 year) or equivalent combination of education, training, and experience

Responsibilities

Screen potential volunteers via telephone using prepared questionnaires to resolve preliminary eligibility for study participation
Schedule consent/screening appointments for volunteers who pass preliminary phone recruiting interview
Use extensive database to contact previous volunteers and successfully recruit them for studies
Ensure all calls are answered promptly and with the highest degree of customer service and professionalism
Conduct demographic and medical history phone interviews with volunteers using prepared questionnaires
Accurately record and review demographic information and medical history for all volunteers while maintaining strict confidentiality
Schedule volunteers for further screening and/or consent appointments if they meet the criteria
Perform administrative duties, such as copying, filing, and completing spreadsheets, to support the recruitment process

Skills

Key technologies and capabilities for this role

Telephone ScreeningPatient RecruitmentCustomer ServiceSchedulingMedical HistoryDemographic Data CollectionDatabase Management

Questions & Answers

Common questions about this position

Is this a remote position or does it require office work?

This is an office-based role. The job description specifies office environmental conditions.

What are the main responsibilities of the Patient Recruitment Associate?

Key duties include screening potential volunteers via telephone using prepared questionnaires, scheduling consent/screening appointments, contacting previous volunteers from the database, conducting demographic and medical history interviews, and performing administrative tasks like copying, filing, and spreadsheets.

What skills or qualities are needed for this role?

Strong customer service and professionalism are essential, along with the ability to accurately record information while maintaining confidentiality. The role involves routine tasks with limited judgment, and comprehensive training is provided.

What kind of training and support does the company provide?

The role offers comprehensive training and support to acquire job skills, learn company policies, and complete routine tasks effectively.

What makes a strong candidate for this position?

A strong candidate will have a strong drive for success, excellent customer service skills, attention to detail for accurate recording, and the ability to maintain confidentiality while handling routine tasks professionally.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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