[Remote] Philips MR Technical Support Engineer at GE Healthcare

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

High School Diploma/GED AND 8+ years of experience servicing mechanical and/or electrical equipment
Remote technical support experience
Experience with field service
Knowledge of modality products (Intera, Achieva, Panorama, Ingenia, Workstations)
Knowledge of Networking / Dicom / Insite / PACS / OS
Experience using Siebel Customer Relationship Management (CRM) software and other remote tools

Responsibilities

Provide remote and on-site technical support for Philips MR products
Utilize field experience and knowledge to provide technical support to FE’s, CST’s, and customers
Maintain up-to-date knowledge of modality products, service expertise, and tools
Utilize the GEHC escalation process to resolve customer issues
Utilize “Gameplan” tool to drive Service effectiveness
Contribute knowledge to the Problem Solution Database (PSDB)
Contribute to the improvement of productivity tools
Support Material and Purchased Service cost improvement initiatives
Act as a change agent/ field “advisor” in areas such as product serviceability and reliability
Manage and support improvements in business processes
Work with Modality / Service Engineering, Product Engineering, and field support specialists
Coach and train FE’s
Serve as subject matter expert (SME) for FE modality training
Identify field process improvements
Identify field quality improvements
Travel to customer sites and support field coaching and mentoring
Maintain and enhance modality knowledge

Skills

GE Healthcare

Healthcare technology and data analytics provider

About GE Healthcare

GE Healthcare provides a range of healthcare technologies and services aimed at improving patient care. Its main products include imaging systems, mobile diagnostic devices, patient monitoring solutions, and advanced software for data analysis. These products help medical professionals make informed decisions and enhance the efficiency of healthcare delivery. Unlike many competitors, GE Healthcare invests significantly in research and development, allocating $1 billion each year to innovate and enhance its offerings. The company’s goal is to support healthcare providers in delivering better patient outcomes, as evidenced by its technology supporting over 300,000 patients daily and managing 2 billion patient scans each year.

Chicago, IllinoisHeadquarters

1892Year Founded

N/ACompany Stage

Data & Analytics, HealthcareIndustries

10,001+Employees

Risks

Emerging AR technologies increase competition in medical imaging.

Regulatory challenges may delay AI application expansions in healthcare.

Dependence on clinical trial success for new product market positioning.

Differentiation

GE Healthcare invests $1 billion annually in R&D for product innovation.

The company supports over 300,000 patients daily with its healthcare technologies.

GE Healthcare's AIR Recon DL offers 3D motion-insensitive imaging for enhanced MRI quality.

Upsides

Acquisition of Caption Health expands AI-powered ultrasound capabilities.

Successful Phase III trial of [18F]flurpiridaz enhances coronary artery disease detection.

Collaboration with Wayra accelerates digital health innovation in EMEA.

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