Pharmacy Technician - Telepharmacy - (Onsite - Store 16167 - Tukwila, WA) - FT at CVS Health

Tukwila, Washington, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Pharmacy, RetailIndustries

Requirements

Skills and responsibilities of a standard Pharmacy Technician
Ability to oversee safe and secure operation of a Remote Dispensing Pharmacy, including keyholder duties, alarm/safe codes, and protection of pharmacy products (especially refrigerated and controlled substances)
Expertise in pharmacy inventory management, including ordering, checking in products, cycle counts, perpetual inventory, returns-to-stock, one-by-one returns/outdates, refrigerator organization/temperature logging, and monthly Inventory Excellence Report reviews
Capability to serve as point person for annual inventories, resets (e.g., Rx Planograms), and pharmacy-related AP Pulse Checks
Proficiency in receiving and acting on operational communications (e.g., email, myWork tasks)
Knowledge of WeCARE workflow best practices, customer service, and patient care
Growth mindset to support business outcomes, embrace change, and motivate store team
Experience in onboarding, training, and mentoring new hires in Telepharmacy
Clinical, technical, and insurance knowledge for customer assistance, including basic drug understanding
In-depth understanding of CVS workflow procedures and quality assurance standards across workstations (Pick-Up, Drop-Off, Drive-Thru, Production)
Ability to communicate with patients, co-workers, insurance companies, and prescribers where allowed by law
Certification and training as allowable in applicable states to expand clinical and managerial responsibilities

Responsibilities

Manage all daily operations of the Telepharmacy Remote Dispensing Pharmacy location under Pharmacist oversight from a Supervising Pharmacy
Oversee safe and secure pharmacy operations, including as keyholder and protecting product integrity
Manage pharmacy inventory, including controlled substances: execute ordering, check-ins, cycle counts, returns, refrigerator logging, and perpetual inventory
Review monthly Inventory Excellence Report and partner with team to improve inventory practices
Serve as point person for annual inventories, resets, and AP Pulse Checks
Receive and complete operational communications and tasks
Improve store service foundations through WeCARE workflows, customer service, and patient care execution
Demonstrate growth mindset, inspire team change adoption, and support new workflows/products
Mentor and train new hires in Telepharmacy
Provide excellent customer service by expanding knowledge and assisting customers effectively
Fulfill prescriptions: communicate with stakeholders, follow CVS workflows and QA standards, manage workstations, and shift to team support as needed

Skills

Key technologies and capabilities for this role

TelepharmacyPharmacy TechnicianInventory ManagementControlled SubstancesCustomer ServiceProduct OrderingCycle CountsPerpetual InventoryService Recovery

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This is an onsite position at Store 16167 in Tukwila, WA.

What are the main responsibilities of the Telepharmacy Technician?

The role involves overseeing daily operations of the Remote Dispensing Pharmacy, managing inventory including controlled substances, ensuring safe operations as a keyholder, executing customer service best practices, and supporting business improvements.

What skills or experience are required for this role?

Candidates need skills building upon standard Pharmacy Technician responsibilities, including inventory management, customer service, operational execution, secure handling of pharmacy products and controlled substances, and a growth mindset.

What is the company culture like at CVS Health?

CVS Health emphasizes a heart-centered purpose of delivering enhanced human-centric health care, with Heart At Work Behaviors™ that empower employees to transform culture, innovate, and focus on personal, convenient, and affordable health care.

What makes a strong candidate for this Telepharmacy Technician position?

Strong candidates will have Pharmacy Technician experience, demonstrate excellent customer service and service recovery skills, show strong inventory management abilities especially with controlled substances, and exhibit a growth mindset to inspire team change and improvements.

CVS Health

Comprehensive pharmacy and healthcare services

About CVS Health

CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.

Woonsocket, Rhode IslandHeadquarters

1963Year Founded

DEBTCompany Stage

Healthcare, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Company Equity

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Risks

Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.

The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.

The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.

Differentiation

CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.

The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.

CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.

Upsides

Expansion of telehealth services allows CVS to reach more patients remotely.

Increased consumer interest in wellness boosts demand for CVS's health-related products.

The trend towards value-based care aligns with CVS's integrated healthcare approach.

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