Pharmacy Tech Operations Supervisor at Johnson & Johnson

Pittsburgh, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, PharmaceuticalsIndustries

Requirements

High school diploma or equivalent
Minimum 4 years of experience in healthcare or pharmacy, including at least 3 years in a leadership role
Strong understanding of pharmacy operations and healthcare regulations
Proven leadership skills with the ability to inspire and motivate a team, while also maintaining accountability
Proficient with using Microsoft Office Suite
Preferred Qualifications
CPhT
Bachelor’s degree in Healthcare Administration, Business Management or related field
Ability to exercise independent judgment
Ability to manage deliverables in a fast-paced environment
Exceptional customer focus, collaboration, initiative, resourcefulness

Responsibilities

Supervise, coach, and mentor a team of direct reports, ensuring excellent pharmacy service
Oversee the onboarding of new hires, and identify training needs to enhance ongoing skills and productivity. Collaborate with training team for upskilling
Monitor team performance through key performance indicators (KPIs) and metrics, conduct regular performance discussions, set performance goals, and ensure team compliance with policies and healthcare regulations (e.g. HIPAA)
Work closely with key business partners to achieve program goals, develop SOPs and ensure compliance
Manage staff scheduling and maintain data quality standards based on program metrics. Implement and enhance operational processes for accuracy and efficiency
Collaborate with leadership to create program SOP’s, WI’s and job aids and ensure implementation as required
Partner with leadership to create and implement quality assurance measures ensuring adherence to processes, procedures, and patient confidentiality
Track operational metrics, prepare regular reports for management, and provide recommendations for workflow improvements and process enhancements
Review and provide periodic updates and process improvement recommendations to internal stakeholders regarding operations, trends, and overall status of program
Identify inefficiencies and recommend improvements in workflows, systems, and procedures to increase productivity and improve the patient experience. Work with cross-functional teams to implement new strategies and best practices
Up to 10% travel may be required
Ability to work a full time assigned shift between program operating hours of 8am-8pm EST
Other duties as assigned

Skills

Pharmacy Operations

Team Supervision

Employee Onboarding

Training & Development

Performance Metrics

KPIs

Compliance

Customer Service

Operations Management

Mentoring

Johnson & Johnson

Healthcare products in pharmaceuticals and devices.

About Johnson & Johnson

Johnson & Johnson operates in the healthcare sector with three main areas: pharmaceuticals, medical devices, and consumer health products. In the pharmaceuticals segment, the company develops prescription drugs for various medical conditions such as cancer and infectious diseases. The medical devices segment provides products used in surgeries and other medical procedures, while the consumer health segment offers over-the-counter products, including baby care and personal health items. Johnson & Johnson generates revenue through direct sales and partnerships, and it invests significantly in research and development to create new products that meet the needs of consumers and healthcare providers. The company stands out from competitors by emphasizing diversity, equity, and inclusion in its workplace, fostering an environment where employees can share their perspectives. Its goal is to improve patient outcomes and enhance the overall health and well-being of individuals globally.

New Brunswick, New JerseyHeadquarters

1886Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

J&J faces a class action lawsuit in Australia over ineffective cold and flu medications.

Former J&J executives joining other firms could lead to increased competition.

Ongoing legal battles, like the lawsuit against Cigna, pose financial liabilities for J&J.

Differentiation

J&J operates in three segments: pharmaceuticals, medical devices, and consumer health.

The company invests heavily in R&D for innovative medical solutions and products.

J&J is committed to diversity, equity, and inclusion in its workplace culture.

Upsides

J&J's collaboration with Helsinki University Hospital focuses on value-based healthcare models.

The rise of personalized medicine offers J&J opportunities in targeted therapies.

Increased focus on digital health solutions presents expansion opportunities for J&J.

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