Certified Pharmacy Technician (CPhT) Learning Mentor
SpringboardSalary not specified
Part Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Healthcare, Retail PharmacyIndustries
Requirements
- Skills and responsibilities of a Pharmacy Technician/Inventory Specialist
- Ability to act as a role model, mentor, and guide to the pharmacy team
- Adherence to company Standard Operating Procedures (SOPs) at each workstation
- Knowledge of pharmacy workflow and procedures (e.g., production, pick-up, drive-thru, drop-off)
- Capability to assist Pharmacist-on-duty with day-to-day activities and delegated administrative tasks (e.g., scheduling, Digital Workstation Assignment Board, communications, reporting)
- Proficiency in providing in-the-moment coaching, training, mentoring, and performance feedback
- Ability to oversee/complete inventory activities as permitted by law (e.g., putting away deliveries, physical inventories, cycle counts, returns-to-stocks, waiting bin inventories)
- Demonstration of empathy, genuine care, and compassionate service in patient interactions
Responsibilities
- Support the pharmacy team in delivering operational and service excellence
- Ensure pharmacy operations run smoothly, prescriptions are filled promptly, safely, and accurately
- Champion and coach consistent application of SOPs, best practices, and effective communication
- Follow and coach pharmacy workflow/procedures at each workstation for safe/accurate fulfillment
- Contribute to positive patient experiences through empathy, personalized service, immunizations, and problem-solving/escalation at pick-up, drive-thru, phone, and register
- Assist Pharmacist-on-duty with managing day-to-day activities and delegated administrative tasks (e.g., scheduling, communications, reporting)
- Provide in-the-moment coaching, training, mentoring to team members and share best practices; provide performance feedback to Pharmacy Manager
- Oversee/complete inventory activities as directed (e.g., medication deliveries, annual inventories, cycle counts) and mentor Inventory Specialist
- Demonstrate genuine care and contribute to a safe, inclusive culture in all interactions
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the employment type for the Pharmacy Lead Technician position?
The position is full time.
Is this Pharmacy Lead Technician role remote or on-site?
This information is not specified in the job description.
What key skills are needed for the Pharmacy Lead Technician role?
Key skills include following and coaching pharmacy SOPs and workflows, delivering operational excellence, mentoring the pharmacy team, and providing empathetic patient service.
What is the company culture like at CVS Health for this role?
CVS Health fosters a safe and inclusive culture where all people feel valued and empowered, with colleagues passionate about transforming health care and demonstrating genuine care in every interaction.
What makes a strong candidate for the Pharmacy Lead Technician position?
Strong candidates act as role models and mentors to the pharmacy team, champion SOPs and best practices, ensure smooth operations and accurate prescription fulfillment, and deliver compassionate patient service.
CVS Health
Comprehensive pharmacy and healthcare services
About CVS Health
CVS Health operates a large network of retail pharmacies and walk-in medical clinics across the United States, providing a variety of health-related products and services. Their offerings include prescription medications, over-the-counter health products, and beauty items, as well as pharmacy benefits management and specialty pharmacy services. CVS Health's integrated business model allows them to serve individual consumers, businesses, and communities effectively, with a focus on improving health outcomes and reducing healthcare costs. Unlike many competitors, CVS Health combines pharmacy services with medical care, making it easier for patients to access quality healthcare. The company's goal is to enhance access to healthcare and support individuals in achieving better health.
Woonsocket, Rhode IslandHeadquarters
1963Year Founded
DEBTCompany Stage
Healthcare, Consumer GoodsIndustries
10,001+Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
Company Equity
Wellness Program
Professional Development Budget
Paid Vacation
Paid Holidays
Risks
Legal challenges related to opioid prescriptions could harm CVS's reputation and finances.
The DOJ's intervention in a whistleblower lawsuit may increase legal costs for CVS.
The Horizon Organic Milk recall exposes potential vulnerabilities in CVS's supply chain.
Differentiation
CVS Health operates over 9,600 retail pharmacies and 1,100 walk-in clinics nationwide.
The company integrates pharmacy benefits management with specialty pharmacy services for comprehensive care.
CVS Health offers tailored medication plans through personalized medicine and pharmacogenomics.
Upsides
Expansion of telehealth services allows CVS to reach more patients remotely.
Increased consumer interest in wellness boosts demand for CVS's health-related products.
The trend towards value-based care aligns with CVS's integrated healthcare approach.
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