Previous experience within a legal or professional services setting preferable
Exceptional standard of written and verbal communication
Proficient multi-tasker
Competent with the Microsoft Office suite
Team player
Responsibilities
Proactively managing complex diaries
Answering telephone calls in a timely fashion, taking clear and detailed messages
Organising internal and external meetings
Liaising with clients via email or telephone and acting as a point of contact in keeping with the firm’s standards for client care
Assisting fee earners in the billing and credit control process, generating accurate billing reports, draft bills, and accompanying letters in a timely manner
Assisting fee earners with finance tasks, namely requesting cheques, CHAPS/BACS payments, bank transfers and paying in money received, as appropriate
Ensuring accurate and timely use of client relationship management tool to facilitate matter opening, maintenance, closure and archiving
Maintaining up to date client records on the firm’s client relationship management tool, including client contact details, client specific requests in relation to billing and bill formats, details of other parties etc in line with the firm’s policy and processes
Co-ordinating fee earner movements and making travel arrangements
Managing the client and matter inception process ensuring files are opened in a timely manner in accordance with the firm’s policies
Managing the process of submitting partner/fee earners expenses in a timely manner
Co-ordinating the completion of document production (including digital dictations/manuscript amendments), e-filing and file management, photocopying and scanning services, organising couriers, sending out of letters/faxes etc
Managing the production of official papers including bundles and relevant documents
Drafting documents from precedents
Liaising with fee earners and support staff based in other offices
Demonstrating flexibility with working practices/processes in line with the business need, especially in times of pressure/high workload