People Service Center Analyst - VPP at General Motors

Taguig City, National Capital Region, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Automotive, Human ResourcesIndustries

Requirements

Bachelor’s degree in human resources, Business Administration, or related field
Strong communication and interpersonal skills
Willing to receive phone inquiries for a majority of the work hours
Ability to manage multiple priorities in a fast-paced environment
Proficiency in case management tools and HR systems
High attention to detail and commitment to confidentiality
Willing to work night shift
No need for immigration sponsorship (e.g., H-1B, TN, STEM OPT)

Responsibilities

Administer day-to-day People Services calls, cases, and activities received from GM Employees, Customers, GBS sites, etc
Support People Services Teams in executing other People Services tasks
Process cases assigned through calls, emails, and other system touchpoints, prioritizing based on nature, urgency, and impact
Monitor personal queues and ageing cases
Follow established processes for call and case handling, including logging and documenting inquiries in case management tools, consulting knowledge resources, and escalating cases
Serve as the single point of contact for Employees and Customers for query resolution
Ensure high-quality standards for all tasks and adhere to service level agreements (SLAs)
Refer escalated cases to People Services Supervisor and/or Senior Analyst-Team Lead
Suggest process improvements for operational efficiencies and service excellence
Maintain and update job aids and standard operating procedures knowledgebase
Comply with Global service level agreements, GM Corporate policies, and external regulatory requirements
Maintain confidentiality of employee and customer information
Perform tasks based on approved guidelines and job aids
Ensure timely resolution of clients’ issues and concerns, escalating complex transactions as needed

Skills

Key technologies and capabilities for this role

Case ManagementService Level Agreements (SLA)Call HandlingEmail ProcessingQueue ManagementProcess ImprovementKnowledgebase ManagementIssue ResolutionEscalation HandlingCustomer ServiceEmployee SupportOperational Efficiency

Questions & Answers

Common questions about this position

What is the work arrangement for this role?

This role is categorized as hybrid, meaning the successful candidate is expected to report to the GM Philippines office three times per week or other frequency dictated by the business.

What are the required qualifications for this position?

Candidates need a Bachelor’s degree in human resources, Business Administration, or related field, strong communication and interpersonal skills, ability to manage multiple priorities in a fast-paced environment, proficiency in case management tools and HR systems, high attention to detail, and commitment to confidentiality. Experience in HR shared services or call handling is an advantage, and willingness to work night shift and receive phone inquiries for most hours is required.

Is immigration sponsorship available for this role?

GM does not provide immigration-related sponsorship for this role, such as H-1B, TN, or STEM OPT, now or in the future.

What shift requirements are there for this job?

Candidates must be willing to work night shift and receive phone inquiries for a majority of the work hours.

What is the salary or compensation for this position?

This information is not specified in the job description.

General Motors

Designs, manufactures, and sells vehicles

About General Motors

General Motors designs, manufactures, and sells vehicles and vehicle parts, catering to individual consumers, businesses, and government entities. The company operates in both traditional internal combustion engine vehicles and the growing electric vehicle (EV) market, generating revenue through vehicle sales and financing services. GM stands out from competitors with its commitment to community service, sustainability, and diversity, as evidenced by a majority female Board of Directors. The company's goal is to balance traditional automotive manufacturing with technological advancements in electric and autonomous vehicles.

Detroit, MichiganHeadquarters

1908Year Founded

$486.7MTotal Funding

IPOCompany Stage

Automotive & Transportation, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k) Company Match

401(k) Retirement Plan

Tuition Reimbursement

Student Loan Assistance

Flexible Work Hours

Discount on GM vehicles

Risks

Shutting down Cruise Robotaxi may affect investor confidence in GM's AV strategy.

Chevrolet Equinox EV recall could harm GM's safety reputation.

Leadership transition in design may disrupt continuity and brand identity.

Differentiation

GM's Dynamic Fuel Management system enhances fuel efficiency in traditional vehicles.

GM leads in board diversity with 55% women directors.

GM's pivot to personal autonomous vehicles aligns with consumer trends.

Upsides

Partnership with Nvidia boosts GM's autonomous vehicle technology capabilities.

Collaboration with ChargePoint expands EV charging infrastructure, enhancing consumer appeal.

Bryan Nesbitt's appointment as design head may bring innovation to GM's vehicle design.

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