People Operations Generalist at Restaurant365

Mexico City, Mexico City, Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Human Resources, Restaurant TechnologyIndustries

Requirements

4-7 years of progressive HR Generalist / People Operations experience supporting employees in Mexico
Fluent Spanish and professional English, written and verbal; able to localize policies and communications
Strong working knowledge of Mexico HR practices and employee lifecycle processes
Experience with HRIS (Workday a plus) and collaboration and AI tools
Strong Microsoft Excel / Google Sheets skills to support reporting
Sound judgement, discretion, and a calm, service-oriented approach; capable of handling sensitive matters and balancing employee and business needs
Ability to work onsite and support a hybrid or in-person work culture

Responsibilities

Coordinate end-to-end onboarding (pre-hire documentation, background checks as applicable, HRIS setup, orientation) and offboarding (notifications, exit interviews, asset recovery, HRIS updates)
Execute lifecycle changes (promotions, transfers, salary changes, leave requests) and maintain accurate employee records in the HRIS and personnel files
Partner with managers to ensure timely, high-quality employee experience touchpoints (probation reviews, performance cycles, goal setting)
Serve as the first point of contact for employee questions and concerns; log issues, gather facts, and escalate appropriately to HR leadership/legal
Coach managers on policy interpretation and consistent practices; help draft documentation (warnings, PIPs) aligned with local requirements
Administer Mexico benefits programs (enrollment, changes, employee communications) and liaise with brokers/providers to resolve issues
Coordinate with Payroll/Finance and external partners on monthly payroll inputs (new hires, changes, leaves, terminations) and validate outputs; support annual/seasonal processes (e.g., year-end adjustments, bonuses, vacation accruals) and ensure statutory benefits are properly administered
Maintain compliant HR documentation and processes aligned to Mexico labor regulations and company policies
Prepare routine HR metrics and ad-hoc reports (headcount, turnover, leave, demographics) and support audits as needed
Track and implement policy updates; deliver trainings and employee communications for Mexico
Assist with the HR requirements for establishing and scaling the Mexico entity (e.g., policy localization, benefits benchmarking, vendor selection, process design)
Help evaluate and onboard local HR vendors (payroll, benefits, immigration counsel) and drive continuous improvement
Champion an inclusive, values-driven culture; support recognition, engagement surveys, and onsite events

Skills

HRIS

Onboarding

Offboarding

Employee Relations

Benefits Administration

Payroll Coordination

Compliance

Employee Lifecycle

Performance Management

Local Regulations

Restaurant365

Comprehensive restaurant management software platform

About Restaurant365

Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.

Irvine, CaliforniaHeadquarters

2011Year Founded

$425.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Wellness Program

Risks

Integration challenges with new acquisitions like ExpandShare may cause inefficiencies.

Rapid expansion could strain resources and affect service quality.

Dependence on third-party integrations poses risks if partnerships change.

Differentiation

Restaurant365 offers a comprehensive, cloud-based restaurant management platform.

The platform integrates accounting, inventory, labor, and scheduling into one solution.

Restaurant365's strong partner ecosystem enhances its service offerings.

Upsides

Recent $175M funding supports product innovation and acquisitions.

Integration with AI-driven analytics enhances data insights and operational efficiency.

Growing demand for sustainability tracking presents new feature opportunities.

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