Payroll Operations Senior Analyst at Accenture

Mumbai, Maharashtra, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Professional ServicesIndustries

Requirements

Any Graduation
5 to 8 years of years of experience (Essentials: 6-7 years industry experience, 4+ years Payroll Admin Processes experience, 1+ years team handling experience)
Extensive experience in Payroll Processes
Clear understanding of existing metrics and how they are measured
Business Process Implementation
Strong MS Office and Excel skills
Client Interfacing skills (Email & Phone)
English language proficiency
Proficiency with Business Excellence Practices
Experience working on Payroll Systems and CRM/Workflow tools
Client/stakeholder engagement in outsourcing environment
Excellent interpersonal skills
Strong customer orientation
Resilience and ability to work under pressure
Good organizational skills
Desirable: Working knowledge of Success Factors, new process transition, payroll experience for key countries in US, India, and Europe

Responsibilities

Deeper understanding of Payroll Admin and leveraging expertise to solve specific payroll problems
Managing and leading a team of employees
Communicating company goals, safety practices, and deadlines to the team
Motivating team members
Assessing performance and providing help to management, including hiring and training
Keeping management updated on team performance
Communicating concerns and policies among management and team members
Delivery & Client Management: Ensure adherence to designed processes, understand existing metrics, liaise with Service Management Team, plan and monitor volume allocation strategies, create and implement governance mechanisms, ensure service measures and outcomes are met, demonstrate strong customer service, manage service issues and escalations, create logical plans with realistic estimates, develop and maintain excellent relationships with internal and external clients, ensure Business Continuity and Disaster Recovery Plans are up to date
Subject Matter Expertise / Training / Updates / Quality / Documentation: In-depth understanding of Payroll Processes, support in Knowledge Transfer, communicate and implement relevant process knowledge changes, ensure all process documentation is maintained, work on robust internal quality controls, escalate issues
OE OPEX & Continuous Improvement: Liaise with Business Excellence team, identify and implement improvement ideas, ensure process dashboards are reviewed, ensure process controls are followed
Collaboration: Participate in various internal or client initiatives, liaise with Accenture Local IT, work collaboratively with all internal and third-party stakeholders
Team Management & Team Development: Recruit and onboard new team members, ensure the team is adequately staffed, manage and improve people performance, create a performance-driven competitive culture, conduct regular training, engage with the team, perform talent reviews, develop subject matter experts, ensure succession planning, enhance team morale, be the first point of contact for escalation and resolution

Skills

Payroll Process Design

Payroll Administration

Team Management

Client Management

Service Delivery

Process Adherence

Governance

Volume Allocation

Business Continuity

Disaster Recovery

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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