Payroll Customer Success Manager

The Payroll Customer Success Manager will develop a deep understanding and expertise in Remote Payroll and HRIS products and services. They will take responsibility for the entire customer journey, focusing on growing payroll customers into long-term partners and owning client retention and expansion within payroll products and services. This role involves identifying upselling and cross-selling opportunities, managing campaigns, promoting products, and introducing new payroll features. The manager will monitor customer complaints, provide assistance to solve concerns related to Global Payroll and HRIS products, and gather customer feedback to share with relevant teams for product and customer experience enhancements. They will collaborate with Payroll and Sales teams to ensure accurate customer expectations are set, educate and train customers on key payroll information and processes, and monitor account and customer health to prevent churn and manage escalations, particularly those related to payroll issues.