Payroll Customer Success Manager

The Payroll Customer Success Manager will develop a deep understanding of Remote Payroll and HRIS products and services. They will take responsibility for the entire customer journey, focusing on growing long-term partnerships and ensuring customer success and satisfaction within payroll services. This role involves owning client retention and expansion, identifying upselling and cross-selling opportunities, and managing campaigns to promote products and introduce new payroll features. Responsibilities include monitoring customer complaints, providing assistance to resolve issues related to Global Payroll and HRIS products, and gathering customer feedback to share with relevant teams for product and customer experience enhancements. The manager will also collaborate with Payroll and Sales teams to set appropriate expectations for payroll customers, educate and train customers on key payroll information and processes, and monitor account and customer health to prevent churn and manage escalations, particularly those related to payroll issues.