Payroll Connections Specialist

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, Retirement ServicesIndustries

Requirements

Candidates should have at least 3 years of experience in a role demonstrating troubleshooting and problem-solving skills, along with at least 1 year of customer service experience. Strong verbal and written communication skills, a strong work ethic, proven ability to work independently and manage a project plan, and a passion for process improvement are required. Experience with retirement plans or payroll providers, a general understanding of industry regulations, a desire for learning new programs and systems, a strong focus on quality, and strong PC skills including G-Suite experience are also necessary. The ability to adapt to various client systems, troubleshoot software issues, and adapt to change is essential.

Responsibilities

The Payroll Connections Specialist will be the main point of contact for clients, responsible for helping them establish technical integrations with over 100 payroll providers. They will develop an in-depth understanding of payroll provider systems, interrogate incoming payroll data for accuracy and completeness, and use problem-solving skills to navigate technical issues impacting data flow. The specialist will evaluate data discrepancies, make appropriate adjustments, and assist in drafting procedures detailing the flow of payroll-related information while demonstrating an understanding of relevant regulations. They will also investigate technology issues, identify root causes, work with various departments to implement solutions, guide clients through data analysis and transmission efforts, communicate professionally with clients, and identify areas for process improvement while assisting in leading projects.

Skills

Payroll Systems

Data Analysis

Problem-Solving

Client Relations

Technical Integrations

Data Accuracy

Data Discrepancy Evaluation

Human Interest

Simplifies retirement savings plans for businesses

About Human Interest

Human Interest simplifies the setup and management of retirement savings plans for small to medium-sized businesses. It offers a unique 401(k) plan that provides a 3% cash back on employee contributions, encouraging savings for employees earning $60,000 or less annually. The company handles all aspects of 401(k) plan administration, including syncing with payroll, processing contributions, and managing compliance testing and IRS paperwork, allowing businesses to focus on their core operations. Human Interest stands out from competitors by offering transparent pricing with no transaction fees, making it more affordable than traditional retirement benefits. Additionally, it provides financial education through its (k)ickstart™ classroom, which includes a free course for first-time savers, along with award-winning customer service and a mobile-friendly experience.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$561.2MTotal Funding

DEBTCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees

Benefits

Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation

Top-of-the-line health, dental, and vision, with employee premiums fully paid and dependent premiums 50% covered by Human Interest

Stock options for every employee

Generous PTO policy

HSA or FSA offering with an annual employer contribution

Short/Long-term disability and life insurance

Generous parental leave policy

Dollar-for-dollar match of employee donations to nonprofit 501(c)(3) organizations, up to $1,000 per year

Monthly work from home stipend

Annual wellness stipend

Risks

Increased competition from established financial institutions may pressure market share.

Rapid expansion into Utah could strain resources and operational capacity.

Reliance on technology makes Human Interest vulnerable to technological failures or disruptions.

Differentiation

Human Interest offers a unique 3% cash back on employee 401(k) contributions.

The company provides end-to-end administration, including compliance and IRS paperwork handling.

Human Interest charges clear, affordable pricing with zero transaction fees for businesses.

Upsides

The SECURE 2.0 Act could expand Human Interest's customer base among small businesses.

Partnership with BlackRock enhances credibility and provides resources for market expansion.

Increased demand for digital financial services boosts Human Interest's technology-driven approach.

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