Payments Operations Analyst at Box

Chicago, Illinois, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, FintechIndustries

Requirements

2+ years of hands-on payments operations experience in e-commerce, retail, fintech, or financial services
Working knowledge of authorization flows, issuer/processor dynamics, decline code analysis, chargebacks/disputes, and payment cost levers
Experience with fraud management and detection approaches and how they impact conversion and customer experience
Strong cross-functional collaborator with experience influencing partners and managing vendor relationships
Analytical problem solver comfortable with data, experimentation, and translating findings into action; experience with dashboards/reporting tools
Clear, concise communicator who is curious, questions assumptions, and drives process improvements
Approach work with a growth mindset and leverage AI to make faster, smarter decisions

Responsibilities

Analyze credit card performance (auth rates, decline codes, costs) and identify opportunities to increase approvals and reduce fees
Lead fraud and decline management initiatives, balancing risk controls with conversion and customer experience
Partner cross-functionally with e-commerce, collections, finance, and external processors/vendors to execute payment experiments and operational improvements
Build and maintain dashboards and reporting that track payment KPIs, vendor performance, and experiment outcomes
Support system and process implementation such as hosted payment page, introduction of dual processors, and expansion of digital wallets (e.g., Apple Pay, Google Pay)
Develop and document scalable payment operations processes, SLAs, and vendor scorecards
Translate business goals into testable hypotheses; define success metrics and deliver measurable results
Communicate insights and recommendations clearly to both technical and non-technical stakeholders

Skills

Key technologies and capabilities for this role

Payments OperationsCredit Card AnalysisAuthorization RatesDecline CodesFraud ControlsE-commerceCollectionsPayment VendorsTransaction CostsApple PayGoogle PayData Analysis

Questions & Answers

Common questions about this position

What will I be doing as a Payments Operations Analyst at Box?

You'll analyze credit card performance, lead fraud and decline management initiatives, partner cross-functionally with teams like e-commerce and finance, build dashboards for payment KPIs, support system implementations like hosted payment pages and digital wallets, develop scalable processes, translate goals into hypotheses, and communicate insights to stakeholders.

What skills or experience are required for this Payments Operations Analyst role?

The role requires strong analytical skills for payments performance (auth rates, decline codes, costs), experience leading fraud management and payment experiments, cross-functional partnership abilities, dashboard building proficiency, and clear communication to technical and non-technical stakeholders.

Is this Payments Operations Analyst position remote or office-based?

This information is not specified in the job description.

What is the salary or compensation for the Payments Operations Analyst role?

This information is not specified in the job description.

What makes a strong candidate for the Payments Operations Analyst position at Box?

A strong candidate excels in analyzing payment performance metrics, leading fraud and decline recovery experiments, partnering cross-functionally, building dashboards, implementing payment systems like digital wallets, and communicating insights effectively to drive measurable business results.

Box

Cloud-based content management and collaboration solutions

About Box

Box provides cloud-based content management and collaboration solutions that enable businesses to securely manage, share, and collaborate on their content. The platform offers features such as secure file storage, sharing, and collaboration tools, along with advanced functionalities like Box AI for Notes and Box AI for Documents, which utilize artificial intelligence to enhance productivity by providing instant answers and content creation capabilities. Unlike many competitors, Box focuses on a subscription-based model that allows clients to choose tailored pricing plans based on their specific needs, ensuring a good return on investment. The company's goal is to transform how people work together by offering a simple, secure, and efficient way to manage content in the cloud, while fostering a customer-centric approach and encouraging diverse ideas within its workforce.

Redwood City, CaliforniaHeadquarters

2005Year Founded

$548.7MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health and Wellness

Family Support

Generous Time Off

Financial Benefits

Community

Evolving Workplace

Risks

Box faces strong competition from Amazon, Alphabet, and Microsoft.

Economic downturns may lead to reduced subscription revenue for Box.

AI integration may face data privacy and regulatory compliance challenges.

Differentiation

Box integrates AI to enhance content management and collaboration capabilities.

Box offers tailored solutions for diverse industries, including legal and government sectors.

Box's global presence, especially in APAC, strengthens its market position.

Upsides

Box's AI integration with Microsoft 365 Copilot enhances user experience and data management.

Box's collaboration with Bubo Defense expands its AI capabilities and partnerships.

Box Hubs streamlines enterprise content management with advanced AI technologies.

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