Patient Services Representative – StartRight Ambassador at Medtronic

Prague, Prague, Czechia

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Bachelor's degree from an accredited college/university or at least 1 year of customer service or support experience in a contact center, office or helpdesk environment or relevant work experience
1+ year of Medtronic experience in Product Support Team with consistent strong performance
Excellent communication skills
Demonstrate empathy, patience and resilience while safely assisting customers
Ability to build relationships with patients that creates trust and engagement
Effective multi-tasking (navigating between programs to access customer data and input text during call)
Ability to effectively handle high stress situations
Fluent in Polish, English, Czech and/or Slovak - verbal and written
Diabetes and Therapy Knowledge
Experience using: SAP and MS Office suite (Word, Excel, Outlook) are desirable

Responsibilities

Build positive relationships with patients, assisting with goal setting, realizing goals, identifying, and overcoming concerns during therapy onboarding
Use dynamic communication skills to identify patients’ unmet needs and "pain points" and utilize objection handling techniques to communicate with the patient
Measure success through monitoring patient retention, patient learning metrics, quality scores and customer satisfaction ratings
Manage time effectively by prioritizing calls, follow-up and administrative tasks to achieve team and individual Key Performance Indicators (KPI)
Perceive, understand, and manage emotions and feelings to connect empathically to sense and anticipate customer needs
Use proficient disease, therapy and product knowledge, to provide safe and reliable support to our customers
Drive retention of new patients during their onboarding on insulin pump and/or continuous glucose monitoring through dynamic outbound calls at various points of therapy and inbound calls related to: Product education, Patient assessments, Additional factors such as diet, exercise and lifestyle, and Goal setting, barrier identification and coaching
Collaborate with members of other departments and representatives to fully address customer needs

Skills

Key technologies and capabilities for this role

Outbound CallsInbound CallsPatient EducationPatient AssessmentsGoal SettingObjection HandlingPatient CoachingCustomer RetentionKPI ManagementTime ManagementEmpathyInsulin Pump TherapyContinuous Glucose Monitoring

Questions & Answers

Common questions about this position

What is the work location and arrangement for this role?

The role is based in Prague, Czech Republic, with a hybrid working model, and no traveling is required.

What language skills are required for this position?

Fluency in Polish, English, Czech and/or Slovak is required, both verbal and written.

What education or experience is needed for this job?

A Bachelor's degree from an accredited college/university or at least 1 year of customer service or support experience in a contact center, office or helpdesk environment is required, plus 1+ year of Medtronic experience in Product Support Team with consistent strong performance.

What is the company culture like at Medtronic?

Medtronic fosters a diverse team of innovators who bring unique backgrounds and life experiences to work, cultivating a workforce that reflects patients and partners to drive healthcare forward.

What skills make a strong candidate for this role?

Strong candidates demonstrate excellent communication skills, empathy, patience, resilience, ability to build patient relationships, effective multi-tasking, and handling high-stress situations.

Medtronic

Develops and manufactures medical devices and therapies

About Medtronic

Medtronic provides medical technology, services, and solutions to improve patient care. The company develops a variety of medical devices, including pacemakers, insulin pumps, surgical tools, and neurostimulation devices, which help diagnose, prevent, and treat chronic diseases. These products are used by hospitals, clinics, and healthcare professionals around the world. Medtronic stands out from competitors by investing significantly in research and development to create new products and offering additional services like training and patient management programs. The goal of Medtronic is to enhance patient outcomes and lower healthcare costs through its comprehensive range of medical solutions.

Fridley, MinnesotaHeadquarters

1949Year Founded

$3.2MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Employee Assistance Program

Wellness Program

Risks

Emerging competitors like Fire1 threaten Medtronic's heart failure management market share.

Spine biologics market growth may attract new entrants, increasing competition for Medtronic.

Recent IPOs in medtech indicate rising competition, challenging Medtronic's market position.

Differentiation

Medtronic's diverse product range spans cardiovascular, diabetes, neurological, and surgical technologies.

The company invests heavily in R&D to drive innovation in medical devices.

Medtronic offers comprehensive services, including training and technical support, enhancing product value.

Upsides

Exclusive deal with Kuros enhances Medtronic's orthopedic portfolio and market share.

Growing spine biologics market offers expansion opportunities in spinal fusion and regenerative medicine.

Balloon catheters market growth aligns with Medtronic's recent product launches, boosting cardiovascular presence.

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