Patient Service Technician - CMV at Owens & Minor

Gilbert, Arizona, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Education or experience equivalent to a high school diploma
At least one year of related work experience
Must be at least 21 years of age or older at the time of hire
Minimum of three years driving history
Valid Driver’s license
Successful completion of Apria Healthcare's Driver Training Program
Must meet job-related requirements to comply with D.O.T., F.D.A., and Joint Commission regulations
Basic computer skills
English language skills (reading, writing, verbal)
Basic math skills
Business acumen, problem solving/analysis, communication proficiency, personal effectiveness/credibility

Responsibilities

Deliver and pick up equipment from homecare patients
Set up equipment and instruct patients on basic use
Assist patients in solving problems regarding equipment use
Schedule and organize daily deliveries and pickups according to geographic territory
Load and unload durable medical or infusion equipment, oxygen, and medical supplies onto delivery vehicle
Comply with all applicable regulatory requirements, including driver qualification file documents, hours of service, daily log, hazardous materials regulations, and vehicle inspection/maintenance
Complete necessary paperwork, including daily delivery logs, pick-up and delivery forms, reimbursement documents, and vehicle maintenance logs; distribute to appropriate personnel
Notify supervisor of issues in patient's home, such as physical abuse, unsafe environment, unsanitary conditions, insufficient food for children, or animals causing unsanitary conditions
Maintain daily vehicle maintenance logs and incident reports
Ensure vehicles are in proper working condition and preventive maintenance is performed timely per D.O.T., F.D.A., and Joint Commission
Respond to emergency delivery calls as needed and on an on-call basis
Clean and assist with repair of equipment
Perform routine vehicle maintenance (e.g., check gasoline, oil, fluids, tire pressure, brakes) and report malfunctions to supervisor
Perform other related duties as directed by supervisor

Skills

Key technologies and capabilities for this role

Equipment DeliveryEquipment SetupPatient InstructionDelivery SchedulingVehicle LoadingRegulatory ComplianceHazardous Materials HandlingVehicle InspectionDOT RegulationsPatient Service

Questions & Answers

Common questions about this position

What benefits are offered to Owens & Minor teammates?

Benefits include medical, dental, and vision insurance available on the first working day, 401(k) eligibility after one year of service, employee stock purchase plan, and tuition reimbursement.

Is this a remote position or does it require travel?

This is not a remote position; it involves delivering and picking up equipment from homecare patients, scheduling deliveries by geographic territory, and loading/unloading vehicles.

What are the main responsibilities of the Patient Service Technician?

Responsibilities include delivering and picking up equipment from homecare patients, setting up equipment and instructing patients, scheduling deliveries by territory, complying with regulations, completing paperwork, and performing vehicle maintenance.

What kind of company culture does Apria Healthcare have?

Apria Healthcare seeks empathetic, thoughtful, and compassionate people to improve the quality of life for patients at home through home respiratory services and medical equipment.

What makes a strong candidate for this Patient Service Technician role?

Strong candidates are empathetic, thoughtful, and compassionate individuals able to deliver equipment, instruct patients, manage deliveries in a geographic territory, comply with regulations, and maintain vehicles.