Patient Relations Coordinator at Fresenius Medical Care

Sutton in Ashfield, England, United Kingdom

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical Devices, DialysisIndustries

Requirements

Strong PC and IT skills, including Word, Excel, and PowerPoint; SAP and Office 365 experience
Proven customer service experience, including telephone and written communication
Confident in problem-solving via telephone and handling customer queries professionally
Accurate keyboard skills and familiarity with electronic email systems
Self-motivated with excellent verbal and written communication skills at all levels
Able to work effectively under pressure and meet deadlines
Strong team player with the ability to work independently
Flexible approach to working hours, including potential weekend shifts and varied patterns between 8am–5pm (with prior notice)

Responsibilities

Ensure the timely order input for allocated accounts e.g., medications or other medical equipment
Maintain up to date records notifying the Pharmacy department of any changes
Review the back-order information daily to assess and resolve issues
Deal with customer queries, keeping them up to date of any problems relating to availability, delivery etc

Skills

Key technologies and capabilities for this role

Customer ServiceTelephone MannerOrder ProcessingData EntryRecord KeepingQuery ResolutionMicrosoft OfficeBack-Order Management

Questions & Answers

Common questions about this position

What is the work schedule and location for this role?

This is a full-time fixed-term position for 12 months plus until approx. December 2026, 37.5 hours per week, Monday to Friday 9am to 5pm, based at the head office in Huthwaite, Nottinghamshire, with potential flexible hours including weekend shifts with prior notice.

What are the key skills required for the Patient Relations Coordinator role?

Candidates need strong PC and IT skills including Word, Excel, and PowerPoint; proven customer service experience with telephone and written communication; confident problem-solving; accurate keyboard skills; self-motivation; excellent communication; ability to work under pressure; and strong team playing abilities.

What benefits are offered for this position?

Benefits include a company pension scheme, life assurance, and 33 days holiday.

What is the company culture like at Fresenius Medical Care?

The company is guided by values of caring for patients, each other, and communities; connecting across teams and borders; and committing to doing things right with innovation and compassion, within a friendly and dedicated Customer Care team.

What makes a strong candidate for this Patient Relations Coordinator position?

A strong candidate is an accurate and efficient individual with customer service experience, a good telephone manner, strong IT skills in standard packages like Word, Excel, and PowerPoint, problem-solving confidence, and the ability to work in a team while handling pressure.

Fresenius Medical Care

Provides dialysis and renal healthcare services

About Fresenius Medical Care

Fresenius Medical Care North America focuses on delivering high-quality healthcare services to individuals with kidney and other chronic conditions. The company operates a vast network of dialysis centers and outpatient labs for cardiac and vascular care, ensuring coordinated treatment for many patients across the continent. It stands out as the largest fully integrated renal company, providing not only dialysis services but also specialty pharmacy and laboratory services. Additionally, Fresenius manufactures and distributes a wide range of dialysis equipment, disposable products, and renal pharmaceuticals. The goal of Fresenius Medical Care is to enhance the quality of life for patients with chronic illnesses by providing comprehensive and accessible healthcare solutions.

Waltham, MassachusettsHeadquarters

1996Year Founded

$39.1MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

11-50Employees

Benefits

Professional Development Budget

Conference Attendance Budget

Flexible Work Hours

Risks

Increased competition from telehealth solutions like Philips' eCareManager 4.1.

Rising mental health challenges may impact FMCNA's employee productivity.

Virtual reality education may face adoption and accessibility challenges in rural areas.

Differentiation

FMCNA is the world's largest fully integrated renal company.

FMCNA offers a comprehensive line of dialysis equipment and renal pharmaceuticals.

FMCNA provides coordinated healthcare services at pivotal care points for chronic conditions.

Upsides

Telehealth market growth supports FMCNA's remote patient monitoring services.

Home dialysis market expansion aligns with FMCNA's patient-centric care approach.

AI integration enhances FMCNA's predictive analytics and personalized medicine capabilities.

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