Position Overview
- Location Type: Remote
- Job Type: Full-time
- Salary: Not specified
ISTA Personnel Solutions South Africa, a global BPO company, is partnering with a USA-based client in the Healthcare sector. We are seeking a Patient Intake Specialist to join our remote support team. This dual-role position focuses on onboarding new and existing patients into ABA services, while also managing insurance authorizations and performing quality assurance checks on clinical and administrative documentation.
Working Hours
- Time Zone: EST (Eastern Standard Time)
- Hours: Monday - Friday, 09:00 AM - 06:00 PM (15:00 PM to 24:00 AM South African Time) - Subject to change due to daylight savings.
Work Environment
- Type: Remote
- Citizenship: This role is exclusively for South African Citizens.
Internet Requirements
- Speed: Minimum 25 Mbps (upload & download)
- Connection: Wired Ethernet connection required.
Power Backup
- Requirement: A reliable power backup solution is mandatory to manage load shedding and power outages.
Job Responsibilities
- Serve as the primary point of contact for families, engaging primarily via phone.
- Gather essential information from families regarding their insurance, therapy needs, and scheduling preferences.
- Ensure every detail is accurately and thoroughly recorded to create a seamless onboarding experience.
- Verify the accuracy and completion of all required forms, for compliance and quality assurance standards.
- Submit insurance verification requests with 100% accuracy, ensuring families can access services without delay.
- Enter and manage client data in Central Reach, maintaining precision across all records.
- Monitor all client interactions and ensure all necessary actions are completed promptly and efficiently.
Requirements
- Communication Skills: Exceptional written and verbal communication skills in English.
- Background: Background in home care, ABA therapy, healthcare, or insurance verification is highly advantageous.
- Organizational Skills: Proven ability to manage multiple moving parts, track deadlines, and follow up without missing a beat.
- Interpersonal Skills: Patience and professionalism to handle sensitive conversations with families, providing support when they need it most.
- Technical Skills: Proficiency with Google Drive, Central Reach (added benefit), Excel, and other administrative tools.
- Self-Starter: A self-starter who can independently document interactions, track tasks, and ensure no detail falls through the cracks.
Additional Details
- Employment Type: Full-time
- Workplace: Remote
- Language: English (en)
- Department: SA - Operations
- Published Date: 2025-05-19
- Remote: Yes
If you are not contacted within 14 working days, please consider your application unsuccessful.