Patient Intake Specialist (ABA Therapy) - EST Hours (Remote)

Position Overview

• Location Type: Remote
• Job Type: Full-time
• Salary: Not specified

ISTA Personnel Solutions South Africa, a global BPO company, is partnering with a USA-based client in the Healthcare sector. We are seeking a Patient Intake Specialist to join our remote support team. This dual-role position focuses on onboarding new and existing patients into ABA services, while also managing insurance authorizations and performing quality assurance checks on clinical and administrative documentation.

Working Hours

• Time Zone: EST (Eastern Standard Time)
• Hours: Monday - Friday, 09:00 AM - 06:00 PM (15:00 PM to 24:00 AM South African Time) - Subject to change due to daylight savings.

Work Environment

• Type: Remote
• Citizenship: This role is exclusively for South African Citizens.

Internet Requirements

• Speed: Minimum 25 Mbps (upload & download)
• Connection: Wired Ethernet connection required.

Power Backup

• Requirement: A reliable power backup solution is mandatory to manage load shedding and power outages.

Job Responsibilities

• Serve as the primary point of contact for families, engaging primarily via phone.
• Gather essential information from families regarding their insurance, therapy needs, and scheduling preferences.
• Ensure every detail is accurately and thoroughly recorded to create a seamless onboarding experience.
• Verify the accuracy and completion of all required forms, for compliance and quality assurance standards.
• Submit insurance verification requests with 100% accuracy, ensuring families can access services without delay.
• Enter and manage client data in Central Reach, maintaining precision across all records.
• Monitor all client interactions and ensure all necessary actions are completed promptly and efficiently.

Requirements

• Communication Skills: Exceptional written and verbal communication skills in English.
• Background: Background in home care, ABA therapy, healthcare, or insurance verification is highly advantageous.
• Organizational Skills: Proven ability to manage multiple moving parts, track deadlines, and follow up without missing a beat.
• Interpersonal Skills: Patience and professionalism to handle sensitive conversations with families, providing support when they need it most.
• Technical Skills: Proficiency with Google Drive, Central Reach (added benefit), Excel, and other administrative tools.
• Self-Starter: A self-starter who can independently document interactions, track tasks, and ensure no detail falls through the cracks.

Additional Details

• Employment Type: Full-time
• Workplace: Remote
• Language: English (en)
• Department: SA - Operations
• Published Date: 2025-05-19
• Remote: Yes

If you are not contacted within 14 working days, please consider your application unsuccessful.