Patient Care Coordinator Full Time at BJ's Wholesale Club

Maryville, Tennessee, United States

Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Healthcare, RetailIndustries

Passionate about delivering outstanding patient care experiences
Ability to assist in the delivery of efficient and comprehensive tele-optometry exams utilizing state-of-the-art optical and telemedicine equipment
Commitment to team collaboration, flawless execution, accountability, honesty, integrity, and leading with the member in mind
Embrace inclusion and diversity, working with respect and agility
Maintain a friendly and positive attitude
Knowledge of club policies, procedures, compliance, and GOLD Member Standards (Greet, Anticipate, Appreciate)
Understanding of production and/or financial performance reporting for the department
Adherence to all privacy and confidential/proprietary company policies and procedures (e.g., HIPAA)

Carry out job functions and responsibilities as assigned, supporting club policies, procedures, and compliance
Provide support to Members in making eyeglass adjustments and repairs
Enthusiastically greet patients inside BJ’s Optical and identify patient vision needs through open-ended questions
Promote eye exam availability to BJ’s members and their families
Foster strong partnerships with optical team members and optometrists
Assist in scheduling eye exam appointments and entering patient information
Deliver service excellence, resolve and deescalate member concerns, and ensure a safe and positive environment
Work as a team to achieve GOLD club standards daily (e.g., Grand opening look, stocked items, planograms, accurate signage, clean and organized)
Act with speed, agility, innovation, and adaptation while addressing concerns and escalating as appropriate