Patient Care Coordinator Full Time at BJ's Wholesale Club

Framingham, Massachusetts, United States

Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, HealthcareIndustries

Adhere to all privacy and confidential/proprietary company policies and procedures (i.e., HIPAA) as required by law
Carry out job functions and responsibilities as assigned, supporting club policies, procedures, and compliance
Act with honesty and integrity, lead with the member in mind, and escalate concerns as appropriate
Ensure a safe and positive environment, embracing inclusion and diversity through collaboration and respect
Maintain a friendly and positive attitude and work as a team to achieve goals
Understand how to access and read production and/or financial performance reporting for the department
Receive HIPAA training to enter patient information and history into systems

Assist in the delivery of efficient and comprehensive tele-optometry exams utilizing state-of-the-art optical and telemedicine equipment
Provide support to members in making eyeglass adjustments and repairs
Enthusiastically greet patients inside BJ’s Optical and identify patient vision needs through open-ended questions
Promote eye exam availability to BJ’s members and their families
Foster strong partnerships with optical team members and optometrists
Assist in scheduling eye exam appointments
Obtain patient medical history and conduct eye health tests including retinal images, auto refraction, keratometry, tonometry, lensometry, and other ancillary testing such as ocular motility and pupillary testing
Assist in facilitating interaction between patients, technicians, and doctors via live video conferencing
Communicate doctor recommendations to patients
Deliver service excellence, resolve and deescalate member concerns, and commit to GOLD Member Standards (Greet, Anticipate, Appreciate)
Work as a team to deliver GOLD club standards daily, including grand opening look, stocking, planograms, signage, and cleanliness