Partner Support Specialist (part-time) at Via

Green Bay, Wisconsin, United States

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Transportation, TechnologyIndustries

Requirements

Clear communicator with excellent reading comprehension and writing skills
Excellent computer and technical skills, including experience with Microsoft Office, the Google Suite, previous CRM tools like Salesforce a plus
Strong listening skills and a great conversationalist
A well-rounded team player who takes ownership of (and pride in) your work
A strong work ethic and an entrepreneurial spirit
Dynamic; willing to wear multiple hats and work on projects of all types
Takes initiative to solve problems and get the job done
Empathy and the ability to put yourself in the customer's shoes
Ability to work Tuesdays and Fridays 5p - 10p; and Saturdays

Responsibilities

Serve as the front line, speaking with driver-partners face-to-face, over the phone and through email/SMS to help improve their first experience with Via or manage their accounts
Become an expert on our Via software and book rides for our passengers, serving as the first point of contact and helping hand for our riders
Thrive in a fast-paced environment tackling an array of customer issues
Deliver above-and-beyond customer service to our driver-partners, finding new and interesting ways to make customers smile
Notice even the smallest trends and pain points, then brainstorm ways in which we can create solutions to improve each customer’s experience
Coordinate with management to channel customer feedback to all areas of the business such as technology, marketing, design, and product teams

Skills

Key technologies and capabilities for this role

Customer ServiceDriver SupportPhone CommunicationEmail SupportSMS CommunicationAccount ManagementSoftware ProficiencyRide BookingTrend AnalysisFeedback Coordination

Questions & Answers

Common questions about this position

What is the pay rate for the Partner Support Specialist role?

The salary is $18 per hour. Final salary will be determined by the candidate’s experience, knowledge, and skills, and does not include equity or variable pay where applicable.

Is this a full-time or part-time position, and what are the hours?

This is a part-time opportunity at about 20 hours per week. Candidates must be able to work Tuesdays and Fridays 5p - 10p, and Saturdays.

What skills are required for the Partner Support Specialist position?

Required skills include clear communication with excellent reading comprehension and writing, excellent computer and technical skills including Microsoft Office and Google Suite, strong listening skills, and empathy. Previous CRM tools like Salesforce are a plus.

What is the company culture like at Via for this role?

The Driver Experience Team acts as a bridge between Via's brand and driver-partners, striving for effortless experiences, advocacy, and above-and-beyond customer service in a fast-paced environment.

What makes a strong candidate for this Partner Support Specialist role?

Strong candidates are well-rounded team players with a strong work ethic, entrepreneurial spirit, initiative to solve problems, and willingness to wear multiple hats while showing empathy and ownership of their work.

Via

Digital transportation solutions and network optimization

About Via

Via improves transportation systems by creating efficient digital networks for various clients, including urban and rural residents, corporate employees, students, and patients. Their TransitTech technology offers flexible mobility solutions that enhance convenience and efficiency while reducing costs, especially in student transit. Via also provides planning and scheduling services through their Remix platform, along with the Citymapper for Cities app, which offers insights to strengthen transit networks. The company's goal is to leverage digital technology to enhance transportation efficiency and improve the overall rider experience.

New York City, New YorkHeadquarters

2012Year Founded

$862.9MTotal Funding

LATE_VCCompany Stage

Automotive & Transportation, Consulting, HealthcareIndustries

1,001-5,000Employees

Benefits

Competitive salaries and equity packages.

Health and wellness benefits.

Local volunteer opportunities.

Support for all new parents.

Learning opportunities through our Via-Versity.

Employee Resource Groups.

Risks

Increased competition from AI-integrated transit solutions could challenge Via's market position.

Potential regulatory scrutiny may complicate Via's acquisition of Citymapper.

Expansion in underserved zones may face logistical challenges or community pushback.

Differentiation

Via transforms rigid transit systems into dynamic, on-demand networks.

Via's TransitTech serves diverse clients, from urban dwellers to rural residents.

Via's Citymapper for Cities app provides comprehensive passenger insights.

Upsides

Via's partnership with King County Metro addresses first- and last-mile transit needs.

Microtransit pilot programs with Summit County highlight Via's innovative solutions.

Via's potential acquisition of Citymapper could enhance its Mobility as a Service offerings.

Land your dream remote job 3x faster with AI

Try Jobo Free