Partner Operations Manager at Envoy

San Francisco, California, United States

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$155,000 – $162,000Compensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SoftwareIndustries

Requirements

5–7 years of experience in Partner Operations, Channel Operations, or a related GTM Operations role within a SaaS company
Proven experience owning and optimizing partner systems (e.g., Salesforce, PRM, LMS) and the data flows between them
Strong understanding of partner program mechanics — onboarding, enablement, incentives, deal registration, and reporting
Ability to connect system design to business outcomes, translating operational metrics into revenue-impacting insights
Strong analytical skills; highly proficient in Salesforce reporting and dashboard creation
Experience leading cross-functional projects that improved operational efficiency or data integrity
Excellent communication skills with the ability to simplify technical details for non-technical audiences
Bias for action and comfort operating in a fast-moving, dynamic environment
Mindset of continuous improvement — you notice broken processes and fix them before they become problems
Detail-oriented, structured, and self-driven — you thrive when you own the process end-to-end
Equally comfortable discussing data models with Ops peers or enablement workflows with Partner Managers
Naturally curious and always looking for ways to automate, streamline, or simplify

Responsibilities

Own and evolve partner-operations workflows, including onboarding, deal registration, MDF, and SPIFF programs, ensuring they are efficient, auditable, and scalable
Administer and improve the partner technology stack (Salesforce, PartnerStack, LMS, Outreach, etc.), building automation and reporting that enhance visibility and decision-making
Translate GTM objectives into operational plans, aligning partner-related processes and systems with company goals
Drive cross-functional execution with SalesOps, Finance, Legal, and Enablement to ensure partners and internal teams have clear, consistent processes
Build dashboards and reporting frameworks that surface insights on partner performance, pipeline influence, and program ROI
Document and continuously refine operating procedures, playbooks, and internal enablement materials to ensure alignment and repeatability
Identify and implement process improvements that reduce manual work and accelerate time-to-value for partners
Support quarterly business reviews (QBRs) with program data, trends, and insights that inform leadership decisions
Champion data quality and compliance, ensuring our systems reflect accurate and timely partner information

Skills

Partner Programs

Salesforce

Process Improvement

Onboarding

Deal Registration

MDF

SPIFF

Workflows

Automation

Reporting

Sales Operations

Envoy

Workplace technology for visitor and space management

About Envoy

Envoy provides a platform that improves safety, flexibility, and guest experiences in office settings. Its main services include visitor management, which simplifies the check-in process for guests, and workplace management, which helps organizations use their space more effectively while adhering to safety standards. The platform allows for visitor pre-registration, health questionnaires, desk booking, and offers real-time analytics to enhance the workplace experience. Envoy operates on a subscription model with tiered pricing to meet the needs of various clients, including corporate offices and co-working spaces. What sets Envoy apart from competitors is its focus on user-friendly design and comprehensive functionality, addressing the increasing demand for secure and adaptable workplace solutions. The company's goal is to create a seamless and secure environment for businesses, especially in light of changing work patterns and heightened health concerns.

San Francisco, CaliforniaHeadquarters

2013Year Founded

$194.7MTotal Funding

SERIES_CCompany Stage

Enterprise Software, HealthcareIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Sick Leave

Paid Holidays

Risks

Increased competition from startups offering similar solutions at lower costs threatens market share.

Data privacy concerns may arise from managing sensitive visitor and employee information.

Economic downturns could reduce corporate investment in workplace technology, affecting revenue.

Differentiation

Envoy offers a comprehensive platform integrating people, spaces, and data for workplace management.

The company provides unique features like data-enriched workplace maps and dynamic space recommendations.

Envoy's focus on security solutions includes visitor recognition and self-serve mobile sign-in.

Upsides

Envoy's new features enhance space utilization and employee experience for return-to-office success.

The appointment of experienced leaders like George Mogannam and Cormac Twomey boosts growth potential.

High workspace utilization correlates with 38% higher employee retention and 24% revenue growth.

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