[Remote] Partner Account Manager, Residential at Omnidian

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

2+ years of Solar Operations experience
3+ years of experience in Partner Account Management, Vendor Relations, or Field Operations
Demonstrated experience managing external partner or vendor relationships at scale
Strong analytical skills with ability to interpret performance metrics and KPIs
Excellent communication, stakeholder management, and conflict resolution skills
Intermediate Salesforce skills (reports, dashboards, workflows)

Responsibilities

Build and maintain strong, collaborative relationships with high-volume residential FSPs
Serve as the primary point of contact for partner escalations, communications, and alignment
Establish structured engagement cadences (e.g., QBRs, check-ins, performance reviews)
Support Accounts Payable processes, ensuring timely payment escalation and resolution
Foster mutual growth through transparent and proactive communication
Monitor KPIs and SLAs (volume capacity, turnaround time, dispatch-to-completion ratios)
Deliver structured performance reporting and feedback using tools like Salesforce and Sigma
Partner with RFSMs to address performance gaps and drive improvement plans
Track key operational metrics (dispatch to accepted, accepted to scheduled, etc.)
Identify trends to inform strategic partner initiatives
Collaborate cross-functionally to drive operational efficiencies and partner satisfaction
Identify and implement efficiency improvements to enhance Field Service Network performance
Gather feedback from partners to identify improvement opportunities and implementation strategies
Pilot new service strategies to boost partner engagement and performance

Skills

Omnidian

Maintains and monitors solar energy systems

About Omnidian

Omnidian focuses on the maintenance and performance assurance of solar energy systems for homeowners and businesses, including large-scale residential portfolio owners. Their primary service is a 24/7 remote monitoring system that tracks solar system performance and coordinates repairs when necessary, ensuring minimal downtime. Clients pay for subscription-based protection plans, and a standout feature is their 95% Energy Guarantee, which compensates clients if their solar system underperforms. This approach shifts the risk of maintenance issues from clients to Omnidian, providing financial security and peace of mind.

Seattle, WashingtonHeadquarters

2016Year Founded

$80MTotal Funding

LATE_VCCompany Stage

Energy, Consumer GoodsIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

401(k) Company Match

Paid Vacation

Parental Leave

Unlimited Paid Time Off

Remote Work Options

Stock Options

Performance Bonus

Paid Sabbatical Leave

Risks

Increased competition in the solar maintenance sector may pressure Omnidian's market share.

The dip in climate tech funding could limit Omnidian's future investment opportunities.

Expansion into international markets may expose Omnidian to regulatory challenges.

Differentiation

Omnidian offers a 95% Energy Guarantee, compensating clients for energy loss.

The company provides 24/7 remote monitoring with real-time diagnostics for solar systems.

Omnidian integrates with billing partners and CRM systems for streamlined operations.

Upsides

Omnidian recently raised $25 million to enhance its technology and services.

The company achieved B Corp Certification, highlighting its commitment to sustainability.

Advancements in AI-driven predictive maintenance could enhance Omnidian's monitoring capabilities.

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