Part Time Customer Care Representative at Hiller Plumbing, Heating, Cooling & Electrical

Rocky Mount, North Carolina, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Part TimeJob Type

UnknownVisa

Plumbing, HVAC, Home ServicesIndustries

Requirements

High school coursework required
Strong communication skills
Attention to detail
Customer-focused mindset
Must pass a background check and drug test
Tobacco-free candidates preferred
For remote option: reliable Wi-Fi connection, computer speed verification by IT coordinator, and requirement for some onsite days

Responsibilities

Answer inbound customer calls and book service appointments using scripts
Make outbound calls to existing clients to schedule routine maintenance
Accurately enter customer and job details into the system
Perform quality control calls as needed to ensure customer satisfaction
Maintain a 90% booking ratio on incoming calls and meet call volume expectations
Assist in dispatch duties

Skills

Key technologies and capabilities for this role

Customer ServiceInbound CallsOutbound CallsAppointment BookingData EntryQuality ControlDispatch

Questions & Answers

Common questions about this position

What is the pay for this part-time Customer Care Representative position?

The role offers competitive pay of $17-21 per hour, plus bonus and commission opportunities.

What is the work schedule and location policy for this job?

It's part-time with rotating shifts: Shift 1 (Mon-Fri 5-9pm onsite, open to remote discussion) or Shift 2 (Sat-Sun 8am-5pm onsite, open to remote discussion); after shifts, take phone home for a flat rate per call booked. Remote options have stipulations like Wi-Fi verification and some onsite days required.

What skills are required for the Customer Care Representative role?

Required skills include strong communication, attention to detail, and a customer-focused mindset. No prior experience is necessary as paid training is provided.

What is the company culture like at Wisler Plumbing Heating Cooling and Electric?

The company emphasizes a caring culture that prioritizes teamwork, respect, work-life balance, stability, growth through promotion from within, and perks like employee discounts and volunteer programs.

What should I do to apply and stand out for this position?

Apply today, complete a quick phone screening, and prepare for an interview discussing your goals and experience. Strong candidates have strong communication, attention to detail, customer focus, pass background and drug tests, and tobacco-free is preferred; no experience needed.

Hiller Plumbing, Heating, Cooling & Electrical

Plumbing, HVAC, and electrical services provider

About Hiller Plumbing, Heating, Cooling & Electrical

Hiller Plumbing, Heating, Cooling & Electrical provides a range of maintenance services for homes and businesses, focusing on plumbing, HVAC, and electrical work. Their services are delivered by skilled technicians who prioritize customer satisfaction, backed by a guarantee that if customers are not happy, the service is free. Hiller stands out from competitors by offering transparent pricing and various financing options, making it easier for clients to afford necessary upgrades. The company operates under a philosophy called WIN5, which aims to benefit customers, employees, the company, communities, and vendors alike. Hiller's goal is to ensure high-quality service and customer loyalty while fostering a positive business environment.

Nashville, TennesseeHeadquarters

1990Year Founded

VENTURE_UNKNOWNCompany Stage

Industrial & ManufacturingIndustries

201-500Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) Company Match

Paid Vacation

Paid Holidays

Employee Referral Bonus

Risks

Increased competition in the Southeastern US could erode Hiller's market share.

Rising raw material costs may impact profit margins and pricing strategies.

Labor shortages in skilled trades could affect service quality and availability.

Differentiation

Hiller guarantees satisfaction with 'Happy You'll Be or the Service Is Free'.

The company offers transparent, no-surprise pricing to build customer trust.

Hiller's WIN5 philosophy ensures benefits for customers, employees, and communities.

Upsides

Smart home integration offers growth opportunities for Hiller's HVAC and plumbing services.

Demand for energy-efficient systems allows Hiller to promote eco-friendly products.

Subscription-based maintenance services provide steady revenue and customer retention.

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